Operations Manager

Wesfarmers Health; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness organization is seeking an Operations Manager to oversee the operations of a newly built automated fulfilment centre in Edinburgh. The role involves leading a diverse team, ensuring operational excellence, and driving continuous improvement while managing safety and financial performance. Ideal candidates will have extensive Supply Chain experience and proven leadership abilities. This position offers opportunities for professional development and employee benefits.

Benefits

Employee discounts at various retailers

Ongoing professional development opportunities

Novated leasing options

Employee Assistance Program (EAP)

Qualifications

• Extensive experience in Supply Chain, with at least 5 years in leadership roles.
• Proven experience managing large operational teams in fast paced environments.
• Strong people leadership and performance management experience.

Responsibilities

• Lead and coach a large operational team, fostering a culture of safety.
• Plan and manage daily operations to meet financial and service targets.
• Drive hazard identification and compliance with safety systems.
• Ensure operational excellence through customer focused processes.

Skills

Supply Chain experience

People leadership

Change management

Communication skills

Attention to detail

Job description

About Us

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians. Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What You’ll Do

We’re hiring an Operations Manager to lead the day-to-day operations of our newly built automated fulfilment centre and drive the successful execution of our Wholesale Strategy. While the role is currently based in Wingfield, our new automated Fulfilment Centre will be opened in Edinburgh, SA by the end of the year.

In this pivotal leadership role, you’ll support the project transition from our old site to the new automated Fulfilment Centre bringing it up to full capacity. Once in BAU you will oversee Inbound, Order Fulfilment, Replenishment and Despatch operations, ensuring safety, service excellence, financial performance, and team capability across a large, diverse workforce operating six days a week.

You’ll champion continuous improvement, optimise operational performance, and build strong relationships with internal and external stakeholders to deliver outstanding outcomes for our pharmacy partners, Priceline network, and broader Wesfarmers Health business.

Key Responsibilities

• Lead and coach a large operational team, fostering a culture of safety, wellbeing, and high performance
• Plan and manage daily operations to meet safety, service, financial and people targets
• Drive hazard identification, risk control, and compliance with all safety systems and audit requirements
• Build capability, manage performance, and support succession planning across the site
• Ensure operational excellence through customer focused processes, continuous improvement, and effective issue resolution
• Monitor and improve productivity, service KPIs, forecast accuracy and DIFOT performance
• Manage commercial outcomes including budgeting, resource planning and cost control
• Support and champion change initiatives, Lean practices, and continuous improvement programs
• Collaborate with internal teams, external partners, unions, suppliers and transport providers

What You’ll Bring

• Extensive experience in Supply Chain, with at least 5 years in leadership roles
• Proven experience managing large operational teams in fast paced environments
• Strong people leadership, coaching capability and performance management experience
• Demonstrated ability to make sound decisions and drive operational outcomes
• Experience in optimisation, change management and continuous improvement
• High level understanding of warehouse systems and IT platforms
• Strong communication skills with the ability to influence at all levels
• Customer focused mindset and ability to build strong working relationships
• High attention to detail, strong time management and the ability to work autonomously
• Emotional intelligence, resilience, and a commitment to team development

Benefits

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.