Operations Data Analyst

Big Mamma Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Greater London is seeking an experienced Operations Data Analyst to partner with leadership and enhance performance across multiple sites. The role involves analyzing KPIs, supporting budget construction, and optimizing operational processes. Ideal candidates will have strong analytical skills and experience in operations analysis, particularly within hospitality. This position offers a full-time permanent contract with competitive benefits including 28 days holiday and opportunities for growth within the organization.

Benefits

28 days holiday plus an extra day off on birthday

Free mental health and wellness support

Access to wages between paydays

Clear growth path within a fast-expanding group

Qualifications

• Strong experience in operations analysis, especially in hospitality or multi-site environments.
• Confident in working with P&L, KPIs, budgets, and cost structures.
• Highly analytical and structured.

Responsibilities

• Act as a strategic bridge between data, operations, and General Managers.
• Monitor and analyze restaurant KPIs to identify trends and inefficiencies.
• Support cost control and budget construction in collaboration with stakeholders.

Skills

Operations analysis

Performance management

Business analytics

P&L management

KPI analysis

Job description

At Big Mamma, we don’t just run restaurants we build experiences, teams, and sustainable businesses with soul. We’re now looking for an Operations Data Analyst to partner with our leadership team and help drive performance across our growing portfolio in the UK & Ireland.

Reporting directly to the COO, you’ll be a key strategic partner for our General Managers across 9 sites, turning data into action and supporting smarter, more efficient operations without ever losing sight of the guest experience.

Your Mission

• Act as the strategic bridge between data, operations, and our General Managers
• Monitor and analyse restaurant KPIs, from topline to bottom-line performance
• Identify trends, inefficiencies, and opportunities to improve P&L results
• Support cost control and budget construction in collaboration with Finance, HR, F&B, IT, and Maintenance
• Help standardise and optimise operational processes across all restaurants
• Lead and support key operational projects, including new restaurant openings
• Drive the integration of technology to improve efficiency and guest experience
• Ensure CSR and sustainability initiatives are implemented consistently across the region
• Produce clear, impactful reports and quarterly performance reviews to support data-driven decisions

About You

• Strong experience in operations analysis, performance management现实or business analytics (hospitality or multi‑site environment preferred)
• Confident working with P&L, KPIs, budgets, and cost structures
• Highly analytical, structuredroken, and solution-oriented
• Comfortable working cross-functionally with Finance, HR, IT, and Operations teams
• Able to influence and support senior stakeholders jährlich General Managers
• Curious, proactive, and motivated to make a real impact
• Passionate about improving processes while keeping the guest experience at the centre

What Big Mamma Offers

• A strategic role with real ownership and visibility across UK & Ireland
• Full‑time, permanent role.
• Package: Based on experience
• 28 days holiday, plus an extra day off on your birthday
• Open Up阅读全文 – free, confidential mental health and wellness support.
• Wagestream – access your wages between paydays.
• Clear growth path within a fast-expanding hospitality group.
• Mobility across UK & European Big Mamma venues

At Big Mamma, passion matters as much as experience. If you love data, operations, and making things work better and you want to do it in a company with heart, ambition, and personality we’d love to hear from you}}],