Operations and Technical Team Leader

Northampton Borough Council; Northampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local government authority in Northampton is seeking a motivated Operations and Technical Team Leader to lead a team of 10 in managing pension information accurately. The ideal candidate will have experience in Local Government Pension Scheme roles and possess strong communication skills. This full-time position offers career development in a supportive environment committed to diversity and inclusion.

Qualifications

• Previous experience working within the LGPS and ideally a similar role.
• Confidence in analysing pension issues for non-specialists.
• Ability to meet deadlines under changing conditions.

Responsibilities

• Provide information about pension entitlements to members.
• Ensure accurate calculation and processing of benefits.
• Manage team performance to meet deadlines.

Skills

Excellent communication skills

Attention to detail

Planning and organizational skills

Tools

MS Office

Altair

ERP

Job description

Join to apply for the Operations and Technical Team Leader role at West Northamptonshire Council.

We are looking for a highly motivated individual to lead our Operations team of up to 10 staff. Your responsibilities will include:

• Providing accurate information to members of the Local Government Pension Scheme about pension entitlements within set performance standards.
• Ensuring benefits are calculated accurately and processed in line with agreed procedures, SLA/administration strategy, legislation and audit trail requirements.
• Delivering an effective team through performance management, ensuring work is completed to agreed timescales.
• Ensuring casework is dealt with immediately at the point of contact or efficiently allocated to the appropriate team.

What you will need to succeed:

• Previous experience working within the LGPS and, ideally, a similar role.
• Excellent communication skills and confidence in analysing pension issues and providing reliable information to non‑specialists.
• Initiative, planning and organisational skills to meet deadlines and service targets under changing conditions.
• High attention to detail and proficiency in MS Office and general IT resources.
• Experience using Altair and/or ERP is advantageous.

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

If you have any queries, please contact [e-mail].

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Government Administration

About Us – West Northamptonshire Council’s culture is centred on people who thrive with ambition, innovate and empower. We are committed to diversity, equality, equity and inclusion and are a disability confident employer, a member of the Armed Forces Covenant and a Care Leaver Covenant partner.

For support during the application, including reasonable adjustments, email [e-mail].