On-Train Service Manager

First Group; Gloucester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A major rail service provider is looking for a Train Manager to deliver exceptional service across the West of England. This role involves ensuring safe and enjoyable journeys, providing customer service, and managing ticket sales. Candidates should have strong communication skills and be able to work in a team under pressure. Successful applicants will receive full training to excel in their role. A medical assessment is required, and applicants must live within a 60-minute commute to the station.

Benefits

Health Cash Plan

Gym discounts

Free GWR Travel pass

Pension scheme

Qualifications

• 18 years or over and live within 60 minutes of the station.
• Desirable previous front-line customer service experience.
• Must pass a medical assessment, including vision tests.

Responsibilities

• Provide friendly, helpful, and professional customer service.
• Manage the safety and operation of the train.
• Check and sell tickets while maintaining a safe environment.
• Handle customer queries and situations calmly.

Skills

Excellent communication skills

Customer service skills

Ability to stay calm under pressure

Teamwork

Job description

A major rail service provider is looking for a Train Manager to deliver exceptional service across the West of England. This role involves ensuring safe and enjoyable journeys, providing customer service, and managing ticket sales. Candidates should have strong communication skills and be able to work in a team under pressure. Successful applicants will receive full training to excel in their role. A medical assessment is required, and applicants must live within a 60-minute commute to the station.