Office Administrator – Clinical Services Optical Express

Optical Express Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading eye care organisation in Glasgow is seeking an experienced Office Administrator for its Clinical Services department. This role involves setting up teams calls, organising events, updating reports, and handling general admin duties. Applicants should have excellent customer service, strong communication, and organisational skills, with a proficiency in Microsoft Office. This is a fantastic chance to join a global company committed to training and career progression, offering a competitive salary and benefits.

Benefits

Competitive salary

Discounted vision correction products/procedures

Modern working environment

Discounted rates at on site restaurant

Investment in training and career progression

Qualifications

• Previous Customer Service experience is preferred.
• Willingness to learn and progress within the organisation.
• Ability to work well with others to achieve positive outcomes.

Responsibilities

• Set up teams calls.
• Organise CPD events and certification.
• Update excel reports.
• Perform general administrative duties.
• Email external consultants and collate responses.

Skills

Customer service skills

Written communication skills

Verbal communication skills

Organisational skills

Proficiency in Microsoft Office

Job description

Job Title – Office Administrator (Clinical Services)

Location – Glasgow City Centre

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care.

With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre.

The Role

Our Clinical services team provides support throughout our business, dealing with our clinics, marketing teams, optometrists and surgeons, and the Administration team plays a big part in this. The role is varied and will require the successful candidate to be highly organised with the ability to deal with many tasks at the same time.

Every day will bring something new but your day to day role will involve:

• Setting up teams call
• Organising CPD events and certification
• Updating excel reports
• Other general admin duties
• Email to external consultants and collating response.

Essential skills

We are looking for applicants who have excellent customer service skills, with strong written and verbal communication skills and strong organisational skills. Previous Customer Service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills is required.

We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquires to a conclusion and influence outcomes.

What’s in it for you?

• Competitive salary
• Discounted vision correction products/procedures
• Modern, city centre working environment
• Discounted rates at on site restaurant
• Investment in your training and career progression

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

• Optical Express is an equal opportunities employer.