Night Operations Supervisor — Growth & Mentorship

Dalata Hotel Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel chain in Manchester is seeking an Assistant Night Manager to ensure smooth operations during night shifts, deliver exceptional customer service, and support team development. Essential qualifications include 2-3 years in a similar role, hospitality experience, and knowledge of hotel systems. The successful candidate will oversee front office duties and maintain high health and safety standards. This role offers numerous growth opportunities within the company.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Discounted room rates

Extra annual leave

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Development Opportunities

Fun team-building activities

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera.
• A warm, friendly and approachable personality.

Responsibilities

• Assist in ensuring smooth hotel operations during the night.
• Support guest relations and resolve inquiries.
• Maintain health and safety standards at night.
• Perform front office duties including check-ins and check-outs.
• Collaborate with Night Porters and oversee their tasks.

Skills

People leadership

Organisational skills

Customer service

Good computer skills

Tools

Opera system

Brilliant electronic front office system

Job description

A prominent hotel chain in Manchester is seeking an Assistant Night Manager to ensure smooth operations during night shifts, deliver exceptional customer service, and support team development. Essential qualifications include 2-3 years in a similar role, hospitality experience, and knowledge of hotel systems. The successful candidate will oversee front office duties and maintain high health and safety standards. This role offers numerous growth opportunities within the company.