Night Guest Services Specialist

Kew Green Group; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company is seeking a Nights Guest Service Assistant in Glasgow. You will ensure a smooth overnight operation, providing excellent customer service and supporting guest needs during late hours. Responsibilities include welcoming guests, delivering food, and ensuring safety compliance. Ideal candidates will have prior customer-facing experience and a commitment to service excellence. This role offers perks such as discounted hotel stays and unlimited access to leisure facilities.

Benefits

Discounted hotel stays

Unlimited access to Leisure Clubs

Attractive discounts at retailers and restaurants

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Passionate about delivering outstanding customer service.
• Attentive and able to anticipate guest needs.

Responsibilities

• Build strong relationships with guests.
• Welcome late arrivals and ensure proper billing.
• Provide drinks service and deliver food to guests.
• Support the night audit process.

Skills

Customer service

Technology proficiency (MS Office)

Communication

Problem-solving

Job description

A leading hotel management company is seeking a Nights Guest Service Assistant in Glasgow. You will ensure a smooth overnight operation, providing excellent customer service and supporting guest needs during late hours. Responsibilities include welcoming guests, delivering food, and ensuring safety compliance. Ideal candidates will have prior customer-facing experience and a commitment to service excellence. This role offers perks such as discounted hotel stays and unlimited access to leisure facilities.