New Home Sales Consultant

Metropolitan Thames Valley Housing; Twickenham; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

A housing association in the UK seeks a New Home Sales Consultant to manage the sales process and deliver an excellent customer experience across various locations. Candidates should have proven sales experience, particularly in shared ownership, and excellent communication skills. This role offers a competitive salary and a range of benefits, including hybrid working options and extensive training opportunities.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension contributions

Hybrid working available

Access to learning opportunities

Qualifications

• Minimum of 3 years experience in shared ownership sales.
• Proven track record in delivering customer care.
• Ability to manage sales office and show-home.

Responsibilities

• Deliver sales budget and excellent customer experience.
• Engage with stakeholders throughout the sales process.
• Support marketing team in sales strategies.

Skills

Sales and customer service experience

Shared ownership sales experience

Excellent customer care

IT literacy and strong communication skills

Job description

New Home Sales Consultant

Metropolitan Thames Valley Housing (MTVH)

Salary: £36,599 to £38,525

Employment Type: 12‑month fixed‑term (maternity cover)

Location: Surrey, Berkshire, Hampshire (multiple sites)

This role will have a geographical spread across a broad geographic area. The Sales Consultant is a front‑line representative of So Resi and MTVH and has responsibility for delivering the sales budget. You will contribute to the sales delivery and performance across the region, ensuring an excellent customer experience, upholding health and safety requirements, and managing the customer journey from site launch, through lead management and application processing to completion. You will engage with all key internal and external stakeholders throughout the sales process.

What You'll Need To Succeed

• Experience in a sales and customer service environment
• Expert knowledge of intermediate and private sales products with at least 3 years shared ownership sales experience
• Responsible for supporting the marketing team in implementing sales strategies
• Contribute effectively with internal cross‑functional teams within MTVH to support sales delivery and future management of new developments
• An understanding of the legal process of shared ownership and outright property sales
• Proven experience of delivering excellent customer care
• IT and numeric literacy with strong written and verbal communication skills
• Sales office and show‑home management experience
• Responsible for the weekly monitoring of all void properties to ensure their ongoing security

Benefits

• 28 days annual leave plus 8 bank holidays (pro rata for part‑time) per year
• 2 volunteering days per year
• One “Beliefs day” per year
• Supported family‑friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 × your salary
• Cycle2work scheme
• Hybrid working (dependent on role and department)
• Health cash plan scheme for everyday healthcare needs
• Tenancy deposit – interest‑free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with workplace pages
• Career progression across the organisation with mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme

We want every employee and every customer to feel comfortable enough to be their true self and are working actively to create an inclusive environment.

We reserve the right to close this vacancy early if a suitable candidate is found; we encourage you to apply promptly to avoid disappointment.