Multi-task Reception Team Member

Ibis; City of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in the hospitality sector is seeking a Reception Agent to create memorable experiences for guests. In this full-time role, you will greet and check-in guests, provide exceptional service, and promote hotel facilities. Ideal candidates will possess a service-focused personality and fluency in English, with hospitality experience as a plus. Join a team that values personal development and diversity.

Benefits

Employee benefit card offering discounted rates at Accor

Learning programs through our Academies

Corporate Social Responsibility activities

Qualifications

• Must possess a service-focused personality.
• Experience in hospitality is an asset.
• Fluency in English is required.
• Additional language skills are beneficial.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest experiences.
• Respond to requests and settle accounts.

Skills

Service focused personality

Experience in hospitality

Fluency in English

Additional languages

Tools

Opera system

Job description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Service focused personality is essential
• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Team and working environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative

Industries

Broadcast Media Production and Distribution

Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.