Motor: Head of Customer Retention - Drive Renewals & Growth

Atlanta Group; Salford; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading insurance business in the UK is seeking a Head of Customer Retention to enhance the renewal strategy. This executive role encompasses cross-functional leadership aimed at optimizing retention performance and achieving exceptional customer outcomes. The ideal candidate has a proven track record in customer retention, strong commercial acumen, and the ability to thrive in a fast-paced entrepreneurial environment. Flexible working with travel to major UK cities is required.

Qualifications

• Proven track record of owning and improving customer retention performance.
• Strong commercial and analytical capability.
• Experience in a complex, fast-paced environment.

Responsibilities

• Own the end-to-end customer renewal process.
• Develop strategies to maximise customer retention.
• Monitor and report on performance using data-driven insights.

Skills

Customer retention performance improvement

Analytical skills

Stakeholder engagement

Job description

A leading insurance business in the UK is seeking a Head of Customer Retention to enhance the renewal strategy. This executive role encompasses cross-functional leadership aimed at optimizing retention performance and achieving exceptional customer outcomes. The ideal candidate has a proven track record in customer retention, strong commercial acumen, and the ability to thrive in a fast-paced entrepreneurial environment. Flexible working with travel to major UK cities is required.