Membership Engagement Manager

Amwestnow; City of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A membership organisation in the City of London seeks a Member Engagement Manager to develop and coordinate services to enhance member experiences. The ideal candidate will possess strong communication skills, project management abilities, and experience in market analysis. This role offers a hybrid work environment and flexible benefits within a collegial team.

Benefits

Generous flexible benefits package

Supportive working environment

Opportunities for career development

Qualifications

• Experience in enhancing services based on market needs.
• Ability to lead the design and delivery of engagement activities.
• Strong written and verbal communication skills.
• Proficient in managing multiple projects simultaneously.
• Capable of building stakeholder relationships effectively.

Responsibilities

• Develop and coordinate tailored membership services and engagement programmes.
• Increase awareness and satisfaction with member offers.
• Identify and improve members' experiences.

Skills

Researching and analysing market needs

Content and engagement activities design

Effective communication

Project management

Interpersonal and stakeholder engagement

Job description

The Role

The Law Society of England and Wales is looking to recruit an experienced Member Engagement Manager to join our Membership Engagement & Services Team. Working in collaboration with internal and external stakeholders, the role will be responsible for developing and co-ordinating the delivery of tailored membership services and engagement programmes that deliver increased awareness, take-up and satisfaction with the member offer. The successful candidate will also be responsible for identifying and developing ways to improve members' experiences and needs via our products and services.

What we're looking for

• You have experience researching and analysing market or member needs and using these insights to improve services, products or experiences.
• You can produce high quality content and engagement activities such as seminars, webinars, videos, e newsletters and written communications, and have led their design and delivery for large and diverse audiences.
• You communicate clearly and effectively, both in writing and in person.
• You bring strong project management and prioritisation skills and can balance multiple workstreams while maintaining both strategic focus and attention to detail.
• You also have excellent interpersonal and stakeholder engagement skills, with the ability to build relationships, influence others and bring stakeholders together around shared goals.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong and collegiate membership engagement team and a brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect. The role is office-based though we embrace hybrid working. We currently work to a team charter where we work together from the office two days per week or more as needed. There is a generous flexible benefits package, a friendly and supportive working environment and the opportunity to develop your career within a professional organisation.

Interviews are likely to take place on the 27 and 29 January 2026.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.