Membership Concierge

Valdez International Corporation; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service organization in Gloucester seeks a passionate Membership Concierge to enhance customer experiences. You will be the main point of contact for members, guiding them through onboarding, and ensuring ongoing satisfaction. Ideal candidates should have over three years of customer service experience and excellent communication skills. This position offers numerous advancement opportunities and a competitive benefits package.

Benefits

Highly competitive compensation

Retirement Plan with company match

Paid time off and paid birthday

Holiday Pay

Qualifications

• Three plus years of customer service experience required.
• Ability to adapt to change and thrive in a fast-paced environment.
• Strong written and verbal communication skills essential.

Responsibilities

• Send personalized welcome email to all new members.
• Serve as the main point of contact for all membership needs.
• Guide new members through the member onboarding process.

Skills

Customer service expertise

Strong communication skills

Organizational skills

Time management

Relationship building

Job description

Miller’s Services, Inc. is looking for a customer oriented Membership Concierge. The ideal person is passionate about our services and believes in a commitment to continuously improve our customer service. In this role, you will serve as the primary point of contact for all of our member customers, ensuring that they each have an exceptional experience by exceeding their expectations. In order to uphold our promises to our customers, this position will possess the utmost skills in customer service, will understand how to build relationships, and ultimately achieve customer retention. The end goal is to help support our customers, make their lives easier, and through WOW Service create a lifelong relationship so that Miller’s is the first number they call when an issue arises.

Responsibilities

• Send personalized welcome email to all new members.
• Serve as the main point of contact for all membership needs.
• Guide new members through the member onboarding process as they join the Miller's family
• Maintain accurate member information.
• Communicate with Management regarding Customer needs, problems, interests, market activities, and trends
• Establish, develop, and maintain a positive reputation with existing and prospective customers.
• Build and develop new memberships through relationship building

Job Requirements

• Energetic and a friendly disposition
• Strong communication skills: in person, as well as effectively using email, calls, and text
• Efficient organization and time management
• Three plus years of customer service experience
• Ability to prioritize tasks
• A quick self-study, that looks for resources to help self educate themselves
• Strong logic and reason skills in order to creatively find a solution for customers
• Self-motivated with a determination to succeed
• Able to adapt to change and thrive in a fast-paced environment
• Strong organizational skills and self-discipline to manage one’s self without constant daily oversight
• Ability to build relationships across various personalities and backgrounds
• Strong written and verbal communication skills

Why Join Our Team?

• Many advancement opportunities
• Highly competitive compensation and benefits package
• Retirement Plan with a company match
• Paid time offandpaid birthday!
• Holiday Pay

Equal Opportunity Employer, including disabled and veterans.