Meeting and Events Floor Manager

The Arora Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in London seeks a Meeting and Events Floor Manager to oversee operations and ensure service standards are met. The ideal candidate will have experience in a 4-star hotel and exceptional communication skills. This role offers competitive salary, opportunities for career advancement, and numerous employee benefits including discounted rates at hotels and attractions.

Benefits

Competitive salary + tronc

28 days holiday, enhanced after 5 years

Free meals on duty

Uniform dry-cleaned

Discounts at Arora Hotels

Life assurance scheme

Employee recognition programs

Qualifications

• Experience in a similar role within a 4-star hotel is a significant advantage.
• Excellent standard of written and spoken English.

Responsibilities

• Manage day-to-day operations of all M&E areas of the hotel.
• Implement and improve guest service programs.
• Conduct monthly departmental meetings.
• Support and train team members on upselling techniques.
• Plan employee holidays and manage staff within budget.

Skills

Strong communication skills

Attention to detail

Ability to deal with unexpected situations

Positive and proactive manner

Job description

Overview

Join to apply for the Meeting and Events Floor Manager role at Arora Group.

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

What you will do

• Plan and manage the day to day operations of all M&E areas of the hotel and ensure all service standards are followed and report back on financial performance and employee satisfaction.
• Implement, measure, monitor and improve all guest service and guest recognition programs such as trust you.
• Conduct monthly departmental meetings.
• Demonstrate a management style which promotes effective development and use of team members through regular reviews and coaching.
• Provide support and training on upselling and negotiating techniques for all team members within the M&E/Food & Beverage service area.
• Keep staffing in line with payroll budget and proactively plan employee holidays and balance seasonal fluctuations.

More About You

• Very strong communication skills and an excellent standard of written and spoken English.
• Ability to take initiative and deal with unexpected situations and last-minute changes.
• Strong attention to detail. A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Benefits

• Salary: Competitive Salary + tronc
• Holiday – 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Skills

Fluent in English

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality