Luxury Front Office Leader – Guest Experience

Rocco Forte Hotels Limited; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious luxury hotel group in Greater London is seeking a Front Officer Manager to lead their Front Office team. The ideal candidate will oversee daily operations, ensuring high standards of service and guest experience. Responsibilities include training staff, managing requests, and upholding the hotel's commitment to luxury hospitality. The position offers opportunities for professional growth and a supportive work culture that values hard work and dedication.

Benefits

Discounted hotel rates

50% discount on Food and Beverage

Extensive learning and development opportunities

Meals on duty

Recognition programs

Pension Scheme

Qualifications

• Passion for delivering exceptional 5-star service.
• Positive attitude and willingness to learn in hospitality.
• Ability to create memorable experiences.

Responsibilities

• Oversee daily Front Office operations.
• Train and motivate team members.
• Handle guest requests and issues.

Skills

Exceptional service delivery

Strong work ethic

Ability to multitask

Strong communication skills

Job description

A prestigious luxury hotel group in Greater London is seeking a Front Officer Manager to lead their Front Office team. The ideal candidate will oversee daily operations, ensuring high standards of service and guest experience. Responsibilities include training staff, managing requests, and upholding the hotel's commitment to luxury hospitality. The position offers opportunities for professional growth and a supportive work culture that values hard work and dedication.