Local Housing Officer

Inside Housing Management; West Midlands, Greater London; Hybrid; GBP 35,000; Full time

Job summary

A leading housing organization is looking for a compassionate Local Housing Officer to manage a portfolio of properties in the West Midlands. You will deliver high-quality services to tenants, coordinating support and resolving complaints while building strong relationships. Ideal candidates will have experience in social housing, excellent organization skills, and a driving license. This is a full-time, permanent position with flexibility in working hours and location.

Qualifications

• Experience of working in social housing, managing properties and tenancies.
• The ability to adapt and be flexible in changing conditions.
• Well-developed influencing and organizational skills.

Responsibilities

• Coordinate internal and external services for tenants' needs.
• Manage complaints, tenancy enforcement, and income management.
• Build strong relationships with residents and partners.

Skills

Experience in social housing

Excellent problem solving skills

Ability to work with complex needs

Strong administration skills

Good knowledge of housing law

Ability to collaborate

Excellent communication skills

Job description

Salary £35,000 ( + 10% uplift for London)
Full Time, Permanent

Your working week: 37 hours (flexible working between 8am till 8pm Monday to Friday)
Location: mobile working with the majority of time spent working on site in the patch.
We are recruiting for 2 vacancies for Local Housing Officers based in:

• Midlands
• London & Kent

Are you passionate about people, communities, and making a difference? We're looking for 2 dynamic and compassionate housing professionals to join our friendly team and help shape brighter futures for our residents.

People come first here. As a Local Housing Officer at AHS, you’ll build strong relationships with our residents, showing up consistently and treating every situation with fairness and respect. You’ll work in partnership with colleagues and partners, take responsibility for doing the right thing, and stay focused on making our homes places people feel proud of.

About the role

As a Local Housing Officer, you will be expected to be locally based to enable you to provide exceptional services to our tenants putting them at the heart of everything we do in a defined geographical patch. As a mobile worker you will be expected to spend most of your time on site where your patch is located.

A key element of this role will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set. Building positive relationships with tenants, care providers, commissioners and partners.

You will be the first point of contact with respect to complaints, tenancy management, anti-social behaviour, tenancy enforcement, income management and lettings.

What you’ll need to succeed

• Your own vehicle with business cover insurance and a full UK driving licence
• Experience of working in social housing, managing a portfolio of properties and tenancies
• Whilst good knowledge of housing practice, housing law and the principles of service charge management is essential, but to really succeed it will be your values and passion that will set you apart
• Experience in working effectively and compassionately with people with complex and challenging needs
• A self‑starter who isn’t afraid of a challenge, shows innovation, initiative, empathy and passion. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Well‑developed problem solving, influencing & organizational skills
• The ability to scrutinise service charges, ensuring that they are fit for purpose and showcasing value for money to both the tenant and organisation
• Ability to collaborate, network and be a strong team player
• Excellent administration skills, attention to detail and accuracy in writing, reporting and numeracy. Ability to self‑manage a varied and demanding workload, prioritising and organisation of tasks
• Knowledge of Welfare Benefits/ Housing Benefit and the ability to support residents to maximise their income and challenge/appeal benefit decisions

To apply please email you CV and a covering letter to [e-mail]

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing date: Sunday 1 February 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.