Leisure Assistant Manager - Billing Aquadrome - Northampton, Northamptonshire

Meadowbay; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent leisure facility in Northampton is actively seeking a full-time Leisure Assistant Manager. The role involves overseeing and managing leisure offerings, ensuring visitor safety, and providing excellent customer service. Candidates should possess management experience in a leisure setting and have qualifications such as the RLSS Lifeguarding Qualification. Join a dynamic team where career progression and training opportunities are prioritized.

Benefits

Career progression opportunities

Employee Assistance Programme

20% off Food & Drink

20% Team Discount on Holidays

Qualifications

• Minimum of 1 year of management/leadership experience in leisure.
• Desire to learn and progress into management roles.
• Ability to build strong working relationships.

Responsibilities

• Set up and close down the site at the start and end of sessions.
• Ensure excellent customer service and visitor satisfaction.
• Monitor water safety and adhere to safety procedures.
• Lead rescues and training sessions.
• Carry out safety checks on equipment and facilities.

Skills

Well organised

Excellent customer service

Communication skills

Ability to delegate

Attention to detail

Education

RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ)

Job description

Leisure Assistant Manager - Billing Aquadrome - Northampton, Northamptonshire

Meadow Bay Villages are actively seeking a full-time Leisure Assistant Manager to assist overseeing and managing their leisure offerings on site.

Our extensive aquatic offering includes the largest aqua park in Northamptonshire with a water sports offering, a state-of-the-art indoor swimming pool complete with a kids’ area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury.

We’re looking for enthusiastic and safety-focused individuals to join our team with a passion for water sports, to enhance the delivery of memorable experience for all visitors.

Job Title: Assistant Leisure Manager

Location: Crow Lane, Northampton NN3 9DA

Employment Type: Full Time - 40 hours, 5 days a week

Shift Patterns: Mon – Fri / Weekends / Bank Holidays / Days

Reports to: Head of Water Activities

Minimum Requirements

• Must meet the qualification standard (Please see below).
• Be a team player with a willingness to learn.
• Have a minimum of 1 years of management / leadership experience in a leisure background (ideally in an outdoor aqua park or pool.) - Or the desire to progress into a management role.

Job Specification

• Work as part of the team to set up the site at the start of each session and close down post-sessions at the end of the day.
• Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience.
• Welcoming customers and staff to the facility.
• Monitoring the water ensures all water users are safe and follow the safety procedures/rules.
• Making sure the site follows our logged NOP & EAP procedures.
• Recording and upkeep of site maintenance.
• Ensuring all visitors are educated in, and adhere to the facilities etiquette and rules.
• Respond to those needing assistance; vigilantly monitor the participants to spot signs of struggle and signals for help/assistance.
• Leading rescues & training sessions as and where required.
• Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards.

Essential

Skills - What we are looking for

• Well organised and the ability to use your initiative to identify what needs to be done.
• The ability to delegate roles and keep our team working efficiently
• Ability to build strong working relationships with customers, clients and staff
• Flexible, adaptive mindset and approach to challenges
• A ‘can do’ attitude, being prepared to get hands-on with the role if and when required
• Excellent customer service and communication skills
• A desire to learn, develop and grow in the role
• Attention to detail in all aspects of work and areas of responsibility

Desirable Qualifications – Training can be provided

• RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ) -Essential
• RLSS Aqua Park Module
• AED / First Aid Certificate
• Pool Plant Operator (RLSS or STA)
• BWSW SLO 1 / SLO 2
• Paddle Sport Instructor
• RLSS TA (OWL or NPLQ)

Staff Development

As an employee you will be encouraged to take ownership of your ongoing development, as a company we believe good quality education and training are key to success and you will receive support to develop and grow your skills, this will include:

• Job-specific training and development, both at your induction and throughout your development pathway
• Support to develop your own ‘Personal Development Plan’ - input from your manager to help you highlight what you need to work on and how to achieve it.
• Nationally recognised training and qualifications as part of your personalised development plan.

Team Benefits

• Career progression opportunities
• Employee Assistance Programme
• 20% off Food & Drink while on the resort
• 20% Team Discount on Holidays

Sound like the role for you?

If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we’d love to hear from you.