KYC & Fraud Disputes Investigator

ProPivotal; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic trusted service provider in Oxford is seeking a Fraud/Disputes Analyst to make a significant impact by ensuring safe customer transactions. In this role, you will conduct KYC checks, investigate accounts for fraudulent activity, and efficiently resolve customer disputes. Ideal candidates should have a strong attention to detail, excellent communication skills, and a minimum of two years' experience in KYC checks or customer service. This position requires reliability and a proactive approach to problem-solving.

Qualifications

• 2+ years of experience with KYC checks and customer service.
• Strong attention to detail essential for fraud investigation.
• Comfortable using PCs and handling customer inquiries.

Responsibilities

• Conduct KYC checks for supplier and customer accounts.
• Investigate accounts for suspicious activity.
• Resolve customer disputes efficiently and professionally.

Skills

Attention to detail

Research skills

Excellent communication

Tools

Microsoft Office

Job description

A dynamic trusted service provider in Oxford is seeking a Fraud/Disputes Analyst to make a significant impact by ensuring safe customer transactions. In this role, you will conduct KYC checks, investigate accounts for fraudulent activity, and efficiently resolve customer disputes. Ideal candidates should have a strong attention to detail, excellent communication skills, and a minimum of two years' experience in KYC checks or customer service. This position requires reliability and a proactive approach to problem-solving.