Junior IT Support Technician

BPX Electromechanical Company Ltd.; Staplehurst; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading electromechanical firm in Staplehurst is seeking a Junior IT Support Technician. This role involves providing first-line IT support, troubleshooting common issues, and assisting users either on-site or remotely. Candidates should have some IT support experience and a strong knowledge of Windows and Microsoft 365. The position requires good customer service skills and organizational abilities. The firm values innovation and precision and is committed to fostering an inclusive work environment.

Qualifications

• Some previous IT support experience or strong hands-on experience.
• Good working knowledge of Windows and business applications.
• Ability to support users in-person and remotely.

Responsibilities

• Provide friendly support via multiple channels.
• Log and manage support tickets effectively.
• Troubleshoot common IT issues for users.

Skills

IT support experience

Customer service skills

Windows knowledge

Basic networking knowledge

Tools

Microsoft 365

Windows Servers

Active Directory

Job description

Staplehurst, Kent (on site), with some travel to support two other businesses.

Vacancy listed22/12/2025

About us

Established for over 50 years, we are leading specialists in the design, manufacture and installation of bespoke magnetic shielding solutions and magnetically‑shielded rooms. We serve an expanding customer base across the UK, Europe, USA and Asia which includes blue‑chip companies in quantum technology, electronics, aerospace, automotive, medical and pharmaceutical sectors.

With a full manufacturing facility in Staplehurst, Kent, fully equipped with the latest technology, we provide our customers with the highest level of service and quality. All of our manufacturing processes including heat treatment—are integrated in our production plant.

Our values: precision, innovation, collaboration and inclusivity. We believe our people are our greatest asset and are committed to creating an environment where technical excellence thrives.

About the role

We’re looking for a customer‑focused Junior IT Support Technician to provide first‑line IT support across our Staplehurst site and associated businesses. You’ll handle a mix of deskside and service desk work—supporting users, maintaining devices, resolving common incidents, and escalating more complex issues—while building strong foundations in IT operations and security as we work toward Cyber Essentials.

• Provide friendly, responsive support via phone/email/chat/ticketing and in‑person
• Log, triage, prioritise, and update tickets clearly with actions taken and next steps
• Troubleshoot and resolve common issues including:
  • New starters/leavers (account setup, access, equipment)
  • Printers
  • Wi‑Fi/network connectivity
  • VPN & remote access
  • General Windows/software issues
• Escalate to 2nd line / suppliers when needed, with good troubleshooting notes

Deskside, hardware & workplace IT

• Setup, deploy, and support Windows laptops/desktops and peripherals
• Support mobile devices (enrolment, email/Teams access, basic troubleshooting)
• Handle hardware lifecycle: inventory, asset tagging, repairs/warranty swaps, leaver returns
• Provide hands‑on support to the factory environment (shared terminals, printing, connectivity, etc.)
• Assist with meeting room/AV troubleshooting and basic setup

Access, security & process

• Follow joiner/mover/leaver processes to ensure correct access and secure offboarding
• Apply security best practices (patching, device security, least privilege, safe handling/disposal)
• Support security improvements aligned to Cyber Essentials (e.g., updates, endpoint hygiene, documentation)

Documentation & improvement

• Create and maintain simple “how‑to” guides and internal knowledge base articles
• Spot repeat issues and suggest improvements (standard fixes, FAQs, automation opportunities)
• Participate in IT projects (rollouts, refreshes, migrations)

Essential skills/Requirements

• Some previous IT support experience (commercial, MSP/third‑party support, internship, or strong hands‑on experience)
• Good working knowledge of Windows and common business applications (Microsoft 365 ideally)
• Comfortable supporting users in‑person and remotely, with strong customer service skills
• Able to diagnose issues logically and communicate clearly with non‑technical users
• Organised: can manage tickets, priorities, and follow‑ups reliably
• Willingness to travel occasionally to support other businesses
• Familiarity with Microsoft 365 admin, Entra ID/Azure AD, or endpoint management (e.g., Intune)
• Windows Servers and Active Directory.
• Basic networking knowledge (IP, DNS, DHCP, Wi‑Fi troubleshooting)
• Experience supporting factory/operational environments
• Experience working in or supporting an ISO 9001 quality management system, and/or Six Sigma programs

We acknowledge that the most valuable aspect of business is the people, and we are looking to recruit the next generation of our workforce!

At MSL, we’re driven by curiosity, precision, and collaboration. We value diversity of thought and are committed to creating an inclusive environment where technical excellence and innovation thrive.

We will invest everything we have in your success. If you’re ready to lead groundbreaking electromagnetic engineering work and contribute to industry shaping science, we’d love to hear from you.

Please refer to our website (www.magneticshields.co.uk) for more information.