IT Support Engineer - Welwyn

Hemmersbach GmbH & Co. KG; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in the United Kingdom seeks a customer support professional to enhance user experiences and resolve hardware and software issues. Ideal candidates should have experience in problem resolution, diagnostic capabilities, and be familiar with tools like M365 and Windows 10. Join a socially responsible team where 20% of profits support charitable initiatives.

Benefits

Buddy program

Internal career development program

Medical cash plan

Onboarding program

Qualifications

• Previous experience resolving problems sitting with the user.
• Diagnostic & support capabilities using standard Windows-based applications.
• Ability to document steps performed to resolve issues.

Responsibilities

• Enthuse customers and provide best experience through support.
• Handle inbound calls and answer questions.
• Troubleshoot and resolve hardware and software challenges.

Skills

Problem resolution

Diagnostic capabilities

Communication skills

Tools

M365

Windows 10

Active Directory

SCCM

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• Previous experience resolving problems sitting with the user
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program

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