IT Support Engineer

Cooks Motor Group; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive group based in Milton Keynes is seeking an IT Support Engineer to provide technical support across their organization. The ideal candidate will have experience in IT support, strong Microsoft 365 skills, and great communication abilities. The role offers a variety of benefits including 33 days of annual leave and training opportunities, while working in a company with strong values focusing on teamwork and integrity.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

Flexible working options

24/7 access to healthcare professionals

Qualifications

• Experience in first- or second‑line IT support within an office or multi‑site environment.
• Confident troubleshooting Windows systems, hardware, and network issues.
• Strong communication skills and a helpful, patient approach with users.

Responsibilities

• Provide remote and in‑person IT Operations support for users across Group 1 sites.
• Manage and resolve IT service tickets promptly.
• Set up, maintain, and troubleshoot PCs, mobile devices, printers, and office equipment.

Skills

IT support experience

Troubleshooting Windows systems

Strong M365 skills

Communication skills

Organizational skills

Job description

IT Support Engineer – Milton Keynes, Head Office

Want to be the best you can be? It's what drives us too.

This is an IT support position, where you will be responsible for providing IT technical support to the Group1 Automotive business. In addition to an excellent broad IT knowledge, you will also have advanced levels of skill and experience with Microsoft 365 products. In addition to having excellent support skills, you will have experience helping guide an IT Support team with providing a ‘Best in Class’ service to the Group 1 Automotive business.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask

What you’ll do day to day

• Provide remote and in‑person IT Operations support for users across Group 1 sites.
• Manage and resolve IT service tickets promptly, keeping detailed updates.
• Set up, maintain, and troubleshoot PCs, mobile devices, printers, and office equipment.
• Support hardware rollouts, onboarding/offboarding, and user access requests.
• • Work with and guide the wider IT Support team to help with priorities, escalations, reporting, business communication

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience in first- or second‑line IT support within an office or multi‑site environment.
• Confident troubleshooting Windows systems, hardware, and network issues.
• Strong M365 skills
• Strong communication skills and a helpful, patient approach with users.
• Awareness of data protection, cybersecurity, and good IT practices.
• Organised, proactive, and able to manage multiple priorities effectively.
• The ability and experience to motivate and guide other members of the IT Support Team with providing the best possible user experience.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.