IT Support Coordinator

United Kingdom Accreditation Service Limited; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

An esteemed accreditation body in the UK is seeking an IT Support Coordinator to provide first and second-line support to users. This role includes managing IT hardware and software inventory, engaging with stakeholders, and delivering training on IT systems. Ideal candidates will possess strong organizational and communication skills, as well as a willingness to learn. Join a diverse team that values inclusion and promotes a culture of belonging within the organization.

Qualifications

• Strong verbal and written communication skills are essential for this role.
• Ability to work under pressure and prioritize tasks effectively.
• Experience in engaging with internal and external stakeholders.

Responsibilities

• Act as the primary point of contact for IT support issues.
• Provide training on IT business systems for users.
• Maintain records on network infrastructure and user accounts.
• Deliver IT application training and handle equipment setups.
• Manage telecom services and support various IT projects.

Skills

Willingness to learn

Excellent communication skills

Organisational abilities

Relationship building

Job description

The United Kingdom Accreditation Service (UKAS) is seeking a motivated and proactive individual to join our IT team as an IT Support Coordinator.

In this role, you will provide first and second‑line support to internal and external users across all IT business systems and applications.

You will play a vital role in managing hardware and software inventory, supporting our IT system and contributing to the team's overall efficiency.

Key Responsibilities

• Act as the primary point of contact for IT support, troubleshooting issues and coordinating with third‑party providers as needed.
• Provide support and training to internal and external users on IT business systems and applications.
• Ensure accurate records and information are maintained on the network infrastructure, including Active Directory accounts and email security groups.
• Deliver IT application training and maintain up‑to‑date training materials.
• Handle the starter/leaver process, including the setup and maintenance of ICT equipment for new starters and remote employees.
• Manage telecoms services, including user setup, fault management and reporting on telecoms usage.
• Support the IT team on various projects and administrative tasks.

Key Skills & Requirements

• Willingness to learn and develop new skills.
• Excellent written and verbal communication skills.
• Strong organisational abilities with the ability to prioritise and work under pressure.
• Ability to build strong relationships and engage confidently with internal and external stakeholders.

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.

IT Support Coordinator - Job Description

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