IT Support Analyst

Landuse; City of Edinburgh; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A progressive technology firm in Edinburgh seeks an ICT Support Analyst to assist in IT service operations. The ideal candidate will have strong customer service experience, excellent communication skills, and good technical proficiency. This full-time position offers flexible working options and salary ranging from £26,250 to £29,500 depending on experience.

Qualifications

• Experience in a customer-focused role combining technical proficiency with strong soft skills.
• Effective communication and ability to work calmly in urgent situations.
• Interest in continuous learning and professional development.

Responsibilities

• Assist ICT Manager with IT Service operations.
• Support the effective use of technology in business practices.
• Contribute to the employee ownership experience and company values.

Skills

Strong organisational skills

Personable with strong people skills

Effective communication

Problem-solving efficiency

Ability to work unsupervised

Tools

Microsoft Office Suite

Adobe Creative Cloud

Autodesk

GIS applications

Microsoft 365

Microsoft Azure

Microsoft Teams

Microsoft SharePoint

Job description

This is an opportunity to join our Support Team to assist our ICT Manager in the continuous operation and improvement of IT Services.

The effective use of technology is vital for the success of the business both in terms of the efficient delivery of our services and as a way of standing out from our competition. Our employees are keen to use technology and explore how it can best be used in the business.

To support our ICT Strategy, we are looking to expand our internal team by appointing an ICT Support Analyst to aid the focus on IT Service operations. Our internal team is backed up by our Managed Service Provider providing 1st – 3rd line and project resource.

This is an opportunity to share in the ownership and management of a sincere, employee-owned company through our Employee Ownership Trust, which places full ownership of the business with its employees, and to contribute to our strong values and focus on addressing the climate emergency.

You will be based in our Edinburgh office, although we are happy to discuss a blend of home and office working in line with our hybrid working policy. The role may also involve occasional travel to other LUC offices across the UK.

A full-time role is based on 37.5 hours per week (Monday to Friday). However, LUC has a strong track record in flexible working, and we have been recognised for our flexible working culture, so we are happy to discuss a range of flexible working options for this role including part time hours (minimum 30 hours per week) if desired.

Experience and qualifications

The successful candidate will possess strong experience in a customer-focused role combining technical proficiency with strong soft skills. You will be an effective communicator and able to work calmly in all situations, sometimes unassisted, whilst prioritising tasks based upon urgency and impact.

• Strong organisational skills
• Personable with strong people skills
• Appetite for continuous learning and professional development and interest in exploring other team work areas
• Ability to work unsupervised and as part of a team
• Excellent communication skills and a proactive approach to building relationships with colleagues and project partners
• Efficient resolution of problems

Good technical skills covering:

• Windows 11
• Good working knowledge of hardware and software applications – Microsoft, Adobe Creative Cloud, Autodesk and GIS applications would be advantageous
• Microsoft Cloud Services, including Microsoft365, Azure Microsoft365 Copilot, Teams and SharePoint.
• Microsoft Cloud Services, including Microsoft365, Microsoft365 Copilot, Teams and SharePoint

Candidates must be eligible to live and work in the UK.

Please apply by uploading your CV and covering letter via the above link LUC is committed to equality, diversity and inclusion and we actively encourage applications from under-represented groups. We value the differences, needs and contributions a diverse workforce represents, and we strive to embed equality, diversity and inclusion in all our people related activities.

Location Edinburgh

Salary £26,250 - £29,500 FTE (Dependent on experience)