IT Service Desk Lead | People‑First Tech Leader

Comex2000uk; East Midlands; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading IT solutions provider in the East Midlands is looking for an experienced IT Supervisor to lead their support team. In this role, you will manage the IT Service Desk, supervise daily operations, and ensure efficient technical support for office and field teams. With at least 3 years in a similar position, you will bring strong expertise in Microsoft 365, team leadership, and problem-solving skills. This role includes overseeing infrastructure support and working directly with senior management for optimal service delivery.

Benefits

Discounted Virgin Media & O2 services

20 days holiday + Bank holidays

Pension contributions

Development & Training

Qualifications

• Minimum 3 years’ experience in IT team leadership or supervisor role.
• Strong working knowledge of the Microsoft 365 stack.
• Operational understanding of network protocols and CCTV systems.

Responsibilities

• Supervise and mentor the in-house IT team.
• Manage daily ticket flow and escalations at the service desk.
• Provide hands-on support for network infrastructure.

Skills

Leadership

IT Service Desk Management

Technical Troubleshooting

Communication Skills

Education

CompTIA A+ or ITIL Foundation

Tools

Microsoft 365

Ubiquiti UniFi

Job description

A leading IT solutions provider in the East Midlands is looking for an experienced IT Supervisor to lead their support team. In this role, you will manage the IT Service Desk, supervise daily operations, and ensure efficient technical support for office and field teams. With at least 3 years in a similar position, you will bring strong expertise in Microsoft 365, team leadership, and problem-solving skills. This role includes overseeing infrastructure support and working directly with senior management for optimal service delivery.