IT Service Delivery Lead — Hybrid, Customer-Focused

Housing Diversity Network; Walsall; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization in the United Kingdom is seeking an experienced Service Delivery Manager to oversee the delivery of efficient and reliable IT services. The successful candidate will lead the IT Service Desk team, ensuring high levels of customer satisfaction and smooth operational processes. Requirements include ITIL Certification, strong leadership, and experience in the housing or public sector. This role offers a hybrid working model and the chance to contribute to an inclusive and diverse environment.

Qualifications

• Proven experience in IT service or operations management.
• Strong leadership skills to manage the IT Service Desk team.
• Experience in housing, public sector, or not-for-profit environments.

Responsibilities

• Ensure efficient, reliable, and customer-focused delivery of IT services.
• Manage the IT Service Desk team (1st–3rd line engineers).
• Monitor and improve service delivery processes.

Skills

IT service delivery

Leadership

Microsoft 365

Azure

SharePoint

Customer satisfaction

Education

ITIL Foundation Certification or equivalent experience

Job description

A community-focused organization in the United Kingdom is seeking an experienced Service Delivery Manager to oversee the delivery of efficient and reliable IT services. The successful candidate will lead the IT Service Desk team, ensuring high levels of customer satisfaction and smooth operational processes. Requirements include ITIL Certification, strong leadership, and experience in the housing or public sector. This role offers a hybrid working model and the chance to contribute to an inclusive and diverse environment.