IT Demand and Capacity Manager

University of Leeds; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious educational institution in Leeds is seeking an experienced demand and capacity manager to oversee the forecasting of demand and manage IT resource needs. This critical role within the IT Project Delivery Directorate will ensure effective planning and capacity optimization to meet strategic objectives. You will handle complex data and stakeholder communication while contributing to a diverse portfolio of IT projects. Strong skills in resource planning and conflict management are essential for success in this role.

Benefits

26 days holiday plus 16 Bank Holidays

Discounted gym membership

Access to professional development courses

On-site childcare and shopping discounts

Qualifications

• Experience in demand and capacity management in IT.
• Ability to manage complex data and stakeholder conflicts.
• Skills in resource planning and portfolio management.

Responsibilities

• Forecast demand from business and IT.
• Communicate capacity requirements to delivery units.
• Ensure resource availability to meet customer demands.

Job description

This role is available to current employees within IT Services at the University of Leeds only.

Are you looking for a role which will contribute to the University delivering global change? Are you an experienced demand and capacity manager, able to manage the forecasting of demand from the business and IT, and communicate capacity requirements through to the delivery units? Can you work with complex data, managing conflict and stakeholders to ensure the right resource is available internally when required to meet customer volume demands and prioritise the strategic objectives of the University?

You will join the IT Project Delivery Directorate, which is responsible for overseeing the delivery of a large and diverse portfolio of IT projects for one of the largest higher education institutions in the UK. This role is critical to the integrated IT directorate’s success.

You will be responsible for determining the resource capacity needed by IT to meet the portfolio of technology change, understanding how the functions operate and planning for future capacity requirements by undertaking planning activities to ensure targets are met and optimising portfolio efficiency.

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on‑site childcare, shopping discounts and travel schemes are also available.

To explore the post further or for any queries you may have, please contact:

Matthew Ward, Head of Prioritisation, Planning and Resourcing (he/him)