ISTAR Field Support Representative

Platinumtechnologiesinc; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A defense technology company is seeking an ISTAR Field Support Representative in Kingston upon Thames. This role requires a minimum of 10 years of military experience and demonstrated leadership abilities. Responsibilities include providing training and mentorship on ISTAR systems, diagnosing field issues, and communicating with users. Applicants must be Canadian citizens capable of maintaining a Government of Canada Secret Security Clearance.

Qualifications

• Must have a minimum of 10 years military experience.
• Demonstrated leadership ability required.
• Military rank attained must be Sergeant or higher.

Responsibilities

• Provide training and mentorship to users in the field.
• Work with System Integration Teams as the Subject Matter Expert.
• Report and diagnose problems with the System.

Skills

Leadership

Communication skills

Problem-solving

Job description

Overview

The Intelligence Surveillance Target Acquisition and Reconnaissance Field Support Representative (ISTAR FSR) provides comprehensive support and mentoring to users in the field on any supported ISTAR system.

Responsibilities

Tasks include, but are not limited to:

• Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
• Providing reports detailing solutions that have been created in the field;
• Providing ongoing feedback from the field force, as required;
• Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
• Assisting with field upgrades, installation, re-installation and modification; and
• Other duties as and when needed.

Depth of Knowledge Required

Able to:

• Support ideas with details and examples.
• Communicate with appropriate language to the purpose and audience.
• Design investigations for a problem.
• Develop a model for complex situation.
• Apply a concept in other contexts.

Experience Required

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Military rank attained must be Sergeant or higher.

Preference will be given to candidates who have attained a rank of WO or higher.

Preference will be given to candidates who possess ISTAR experience.

Security Clearance Requirements

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

How to Apply

To apply for this position please email your resume and cover letter to [e-mail] and reference ISTAR FSR – Kingston in the subject line.