Inbound Sales Representative

ICE Services Group Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cleaning services provider in the United Kingdom is seeking an experienced Inbound Sales Representative to manage incoming sales inquiries and process orders. This full-time on-site role in Sevenoaks involves maintaining positive customer relationships and providing excellent service. The ideal candidate will have proven experience in inside sales, strong communication skills, and proficiency in CRM systems. Join a dynamic team dedicated to customer satisfaction and relationship building.

Qualifications

• Proven experience in Inside Sales and Account Management.
• Strong Communication and Customer Service skills.
• Proficiency in Order Processing and understanding sales workflows.
• Ability to manage multiple clients and maintain relationships effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.
• Previous experience in a similar field is advantageous.

Responsibilities

• Manage incoming sales inquiries and process orders.
• Maintain positive customer relationships and provide excellent customer service.
• Address client needs and identify upselling opportunities.
• Collaborate with internal teams to ensure customer satisfaction.
• Build relationships with clients to meet their requirements efficiently.

Skills

Inside Sales experience

Communication skills

Customer Service skills

Order Processing proficiency

Relationship management

Problem-solving skills

Attention to detail

CRM systems proficiency

Microsoft Office Suite proficiency

Job description

ICE Cleaning, a part of ICE Services Group, is a leading provider of specialist and commercial cleaning solutions across the UK. The company offers tailored services to industrial, commercial, and domestic clients, handling everything from emergency spill and biohazard cleanups to regular workspace cleaning. With a strong focus on quality and customer satisfaction, ICE Cleaning provides customized solutions to meet diverse needs, backed by a dedicated contracts manager and a team trained at the ICE Academy. Available 24/7, ICE Cleaning prides itself on its expertise, rapid response, and commitment to delivering exceptional cleaning services for all environments.

Role Description

This is a full‑time, on‑site role for an Inbound Sales Representative located in Sevenoaks. Responsibilities include managing incoming sales inquiries, processing orders, maintaining positive customer relationships, and providing excellent customer service. You will address client needs, identify opportunities to upsell, and collaborate with internal teams to ensure customer satisfaction. You’ll play a key role in building relationships with clients and ensuring their requirements are met efficiently.

Qualifications

• Proven experience in Inside Sales and Account Management
• Strong Communication and Customer Service skills
• Proficiency in Order Processing and understanding sales workflows
• Ability to manage multiple clients and maintain relationships effectively
• Strong problem‑solving skills and attention to detail
• Ability to work independently and as part of a team in a fast‑paced environment
• Proficiency in CRM systems and Microsoft Office Suite
• Previous experience in a similar field is advantageous