ICT Programme Manager

Ofcom; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

The outsourcing strategy is driven by value for money along with skills and know-how to deliver excellent user experience and maintain high levels of customer satisfaction. * Directly manage the delivery of larger projects or programmes and support other project managers in the delivery of projects within your portfolio, ensuring they are delivered on time, within budget and meet the objectives* Provide leadership and coordination to cross-functional teams (including project managers, developers, business analysts, and subject matter experts) to deliver projects, fostering collaboration and guiding the team to achieve cohesive delivery across technical and business workstreams* Manage third-party suppliers and partners, particularly those providing Salesforce, Optimizely or Workday services, overseeing contracts, deliverables, and performance so that external contributions meet the organisation’s standards and project requirements.* Drive effective change management to embed new systems and processes into the organisation – coordinating user training, support, and communications* Ensure that projects are delivered in line with the ICT Project delivery framework and comply with all relevant public sector standards and regulations throughout the programmes – for example, maintaining data security (GDPR) for CRM data, upholding accessibility standards for digital services, and adhering to government procurement and ICT governance frameworks* Establish and oversee robust programme governance and reporting, conducting regular status reviews, tracking risks and issues, and presenting to steering committees or boards as needed in line with Ofcom processes.* Translate Group based roadmaps into delivery plans for our Core Platforms and managing the planning and delivery of these with our delivery partners* Work with other Programme Managers to agree platform delivery plans and manage the impact of project change requests* Collaborate with delivery partners to agree the platform delivery roadmap* Maintain a 12-month rolling resource plan to deliver the roadmap and provide Coforge or alternate supplier with at least 3 months’ notice of increases/decreases in resource required* Work with outsource partners to optimise the delivery model to maximise capacity and minimise cost while maintaining quality* Provide support the Head of ICT Programme Delivery and collaborate with the leads in the ICT Programme Delivery team* Contribute and help prepare for team meetings* Help to improve future ways of working with a continuous improvement approach* Contribute to defining future ICT and business strategy**Programme Management:** Experience of planning and delivering a portfolio of projects or a programme of work**Project Management**: Experience and skills of managing IT projects using Agile delivery methods.**Articulating Ideas:** Excellent oral and written communication skills, adept at explaining complex information clearly and concisely, able to communicate effectively to different levels of seniority**Embracing change:** Experience delivering results in fast-paced environments and adjusting approaches to meet changing needs and situations. Proactive in identifying and addressing issues, offering new ideas and implementing improvements to processes and how the team works**Budgeting and forecasting:** Experience planning, monitoring, controlling and communicating financial information.**Executing Plans:** Strong organisational, planning and project management skills. Ability to think clearly about business challenges, deadlines and opportunities, identifying the bigger picture and prioritising effectivelyWe make communications work for everyone.As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.Ofcom’s remit is huge – we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers. Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected.At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate. Diversity and equality are fundamental to achieving our purpose to make communications work for everyone. We need to make the best decisions for all UK consumers and citizens. To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.