I.T. - IT Service Desk Analyst

Doncasters; Chard; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing firm based in Chard is seeking an experienced IT Service Desk Analyst to provide first- and second-line IT support and assist with system administration. The ideal candidate will have experience in IT support, strong communication skills, and familiarity with the Manage Engine suite is a plus. This role offers opportunities for learning and growth, along with a supportive work environment.

Benefits

Company cash health care plan

Opportunities for development and growth

Varied work environment

Qualifications

• Experience working in a service desk or IT support role providing 1st or 2nd line support.
• Strong communication and customer service skills.
• Experience using Manage Engine suite is advantageous.

Responsibilities

• Provide first- and second-line IT support to Chard Precision Casting Site.
• Handle incidents and service requests, offering support across hardware, software, and network applications.
• Contribute to system administration activities, including server and network checks.
• Produce and maintain documentation such as user guides and standard operating procedures.

Skills

1st or 2nd line support

Communication skills

Customer service skills

Experience with Manage Engine

Job description

Chard Precision Castings, Beeching Close, Somerset, Somerset, United Kingdom

Job Description

Are you an IT Service Desk Analyst looking for your next opportunity?

At Doncasters we have an exciting opportunity for an IT Service Desk Analyst to join our team at Chard Precision Castings based in Chard, Somerset.

Hours of work: Monday to Thursday: 8:30 – 17:00, Friday: 8:30 – 14:10

Did you know that every time you take a flight, drive somewhere, or switch on a light, there’s a chance Doncasters played a part in making that happen?

As a leading international manufacturer of specialist superalloys and high-performance alloy components, we provide critical solutions to some of the world’s most demanding industries, including aerospace, Industrial Gas Turbines, automotive, medical, and other specialist sectors.

With a heritage spanning nearly 250 years, we’ve built a global reputation for technical excellence, innovation, and engineering that performs where it matters most. Today, we operate across 20 sites worldwide, employing almost 3,000 professionals. This includes engineers and production teams to HR, marketing, and other support functions, who are united by a shared sense of purpose.

At Doncasters, we believe in doing things the right way. That means acting with integrity, delivering with commitment, and working as one team to achieve more, together. Whether you’re developing precision-engineered components, running world-class manufacturing operations, or supporting our people and processes, your role is part of something much bigger.

Join us and contribute to a legacy built on performance, precision, and the values that drive us forward - excellence, commitment, teamwork, and integrity.

What we can offer you:

• An interesting and varied field to work in.
• An environment where you can learn and grow through constant development opportunities.
• Company cash health care plan with an extensive range of benefits.

Join our team as an IT Service Desk Analyst and play a key role in providing first- and second-line IT support to our Chard Precision Casting Site and the wider Doncasters team. You’ll handle both incidents and service requests, offering support across hardware, software, and network applications. Using your problem-solving skills, you’ll diagnose and resolve issues, escalating them when necessary. Communication skills will be essential as you keep employees updated on progress and resolutionsp>

In addition to service desk support, you’ll contribute to system administration activities, including server and network checks, backup monitoring, and patch management. You’ll also ensure IT hardware is installed, maintained, and compliant with security standards.

You will also produce and maintain documentation such as user guides and standard operating procedures to enable the continued smooth operations of the team.

Come and join our team and enable us to continue turning metals into motion!

Interested?

If you have any of the below skills, we would love to talk to you about your next career move:

To succeed in this role, you will have experience working in a service desk or IT support role providing 1 st or 2 nd line support and communication and customer service skills to deliver this support. This role will utilise Manage Engine suite, so experience using this tool is advantageous.

To Apply

Apply online.

We’ll be in touch with you quickly after receiving your application.

Equal opportunities

Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability‑physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact [e-mail] .

Chard Precision Castings, Beeching Close, Somerset, Somerset, United Kingdom