Hybrid Customer Care Advisor — eCommerce Support (Nottingham)

VF Corporation; Nottingham; Hybrid; GBP 25,000; Full time

Job summary

A leading global apparel company is seeking a Customer Care Advisor to join their team in Nottingham. This role involves delivering exceptional service to customers via email, telephone, and online chat. The ideal candidate should be fluent in English, customer-focused, and flexible in meeting changing business needs. Benefits include a supportive culture, employee discounts, health initiatives, and 25 days of holiday, rising with service. This is an exciting opportunity to help enhance the customer experience and support the company's mission.

Benefits

50% employee discount

Subsidised canteen

Health Shield membership

25 days holiday

12% contributory smart pension scheme

Free secure onsite parking

Qualifications

• Fluent in verbal and written English.
• Customer focused to achieve the best results.
• Flexible to meet changing needs and deadlines.

Responsibilities

• Communicating with customers by telephone, email, and online.
• Building rapport with customers and handling enquiries.
• Identifying ways to improve processes for customer service.

Skills

Fluent in English

Customer focused

Flexible

Job description

A leading global apparel company is seeking a Customer Care Advisor to join their team in Nottingham. This role involves delivering exceptional service to customers via email, telephone, and online chat. The ideal candidate should be fluent in English, customer-focused, and flexible in meeting changing business needs. Benefits include a supportive culture, employee discounts, health initiatives, and 25 days of holiday, rising with service. This is an exciting opportunity to help enhance the customer experience and support the company's mission.