Hybrid Complaints Strategy Partner - Drive Change & Insights

Paragon Asra Housing Limited; Walton-On-Thames, Leicester; Hybrid; GBP 43,000 - 45,000; Full time

Job summary

A leading housing organization is seeking a Complaints Business Partner to manage high-risk complaints and drive change through insights. This role includes leading initiatives for better service outcomes and working closely with senior management. Candidates should have relevant qualifications and experience in complaint management, ideally in social housing. Flexible working options available, including a hybrid model.

Benefits

Health cash plans

26 days annual leave, increasing to 29 after three years

Flexible bank holidays

Car leasing scheme

Optional nine-day fortnight scheme

Qualifications

• Degree-level qualification or equivalent experience in housing or related field.
• Minimum 3 years in a senior officer role.
• Strong experience handling complex complaints.
• Confident working with senior stakeholders.

Responsibilities

• Lead oversight of high-risk complaints.
• Analyze complaints data for improvement.
• Partner with senior managers to embed accountability.

Job description

A leading housing organization is seeking a Complaints Business Partner to manage high-risk complaints and drive change through insights. This role includes leading initiatives for better service outcomes and working closely with senior management. Candidates should have relevant qualifications and experience in complaint management, ideally in social housing. Flexible working options available, including a hybrid model.