Housing & Wellbeing Support Worker (Manchester)

Action Together; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community support organization in Manchester is seeking a Support Worker to provide person-centered assistance to individuals overcoming homelessness. This role entails developing tailored support plans, engaging with external services, and ensuring residents' well-being. The ideal candidate will possess strong communication and problem-solving skills, along with a compassionate approach to support. Employee benefits include a casual dress code, company pension, and mental health support. The position requires a full UK driving license and may require flexible working hours.

Benefits

Casual dress

Company pension

Free parking

On-site parking

Private dental insurance

Private medical insurance

Mental health support

Qualifications

• Ability to communicate effectively and sensitively with clients and partners.
• Empathy and active listening to build trust with diverse individuals.
• Manage a caseload, prioritise tasks, and meet deadlines under pressure.
• Proactively resolve issues, particularly in crisis situations.
• Maintain accurate, timely, and confidential records.

Responsibilities

• Develop and review personalized support plans with service users.
• Support residents in improving their mental and physical health.
• Engage with external agencies to signpost clients to relevant services.
• Monitor service users’ financial contributions and access to benefits.
• Conduct health and safety checks and adhere to compliance standards.

Skills

Communication

Interpersonal Skills

Organisation

Problem Solving

Record Keeping

IT Skills

Education

GCSE English and Maths at grade A–C (or equivalent)

Trauma-Informed Approach Training

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

A community support organization in Manchester is seeking a Support Worker to provide person-centered assistance to individuals overcoming homelessness. This role entails developing tailored support plans, engaging with external services, and ensuring residents' well-being. The ideal candidate will possess strong communication and problem-solving skills, along with a compassionate approach to support. Employee benefits include a casual dress code, company pension, and mental health support. The position requires a full UK driving license and may require flexible working hours.