Housing Repairs & Customer Services Team Lead

Holland & Barrett; Drighlington, Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known retail company in Drighlington is looking for an experienced Contact Centre Supervisor to manage their team and deliver high-quality repairs and maintenance services. The ideal candidate will have extensive experience in the housing sector and strong communication skills. This full-time position offers a dynamic work environment where adaptability and data-driven improvement are key. Applicants should have the legal right to work in the UK.

Qualifications

• Extensive experience as a contact centre supervisor or similar role.
• Experience in the housing sector delivering repairs and maintenance service.
• Strong computer literacy and written/verbal communication.

Responsibilities

• Manage day-to-day operations of the contact centre team.
• Provide primary repairs and maintenance services to tenants.
• Engage with colleagues, customers, and stakeholders to maintain performance.

Skills

Excellent communication skills

Data-driven performance improvement

Adaptability

Job description

A well-known retail company in Drighlington is looking for an experienced Contact Centre Supervisor to manage their team and deliver high-quality repairs and maintenance services. The ideal candidate will have extensive experience in the housing sector and strong communication skills. This full-time position offers a dynamic work environment where adaptability and data-driven improvement are key. Applicants should have the legal right to work in the UK.