Housing Caseworker

Teignbridge; United Kingdom; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A local government authority in the United Kingdom is seeking two passionate Housing Caseworkers to assist households at risk of homelessness. You will provide tailored advice, support, and interventions to change lives. Ideal candidates will have strong customer service skills and the ability to communicate clearly. This role offers flexible working, a good pension scheme, and opportunities for development.

Benefits

Generous Local Government Pension Scheme

Hybrid and flexible working

Free car parking

Modern zero carbon emissions office

Generous annual leave

Discounted leisure centre membership

Cycle to Work Scheme

Career development opportunities

24/7 employee discount access

Qualifications

• Good customer service skills and the ability to communicate clearly.
• Experience or understanding of housing or transferable skills.
• Cooperates well with others to achieve good outcomes.

Responsibilities

• Work directly with households who are homeless or at risk.
• Provide tailored advice and interventions to prevent homelessness.
• Communicate effectively in person, writing, and on the phone.

Skills

Customer service skills

Literacy and numeracy

Attention to detail

Team collaboration

Communication skills

Education

GCSE Maths and English Grade C (4) or above

Job description

Housing Caseworker

We’re excited to recruit two passionate Housing Caseworkers who want to make a real difference. In this role, you’ll work directly with households who are homeless or at risk of losing their home, offering practical solutions and compassionate support.

If you’re someone who thrives under pressure, thinks creatively, and genuinely cares about helping people, we’d love to hear from you. You’ll provide tailored advice and creative interventions to prevent and relieve homelessness—changing lives every day.

Ideally, but not essentially, you will have previous housing or Local Authority experience, and an in-depth working knowledge of the Housing Act 1996 part VII (as amended by the Homelessness Act 2002, Localism Act 2011 and the Homeless Reduction Act 2017). If you do not have previous experience in housing or in a Local Authority but are adaptable and a quick learner with a positive attitude, then please do consider this opportunity as we are looking for someone who shares our values and is committed to improving the lives of our residents.

You will enjoy solving problems, taking on difficult challenges and finding creative solutions, being people focused and level-headed when under pressure. You will be able to communicate clearly and adapt your style and approach to those that you are addressing whether this in person, in writing or on the phone.

We’re better together. You will enjoy working together as part of a team to deliver on our vision of making Teignbridge a healthy and desirable place where people want to live, work and visit.

Benefits

• Generous Local Government Pension Scheme.
• Hybrid and flexible working – Part office based, and part home based.
• Free car parking (we also have close access to a mainline train station).
• A refurbished modern zero carbon emissions office space.
• Generous annual leave and wellbeing package.
• Heavily discounted membership at Teignbridge District Council Leisure Centres.
• Cycle to Work Scheme.
• Opportunities for career and self-development.
• 24/7 employee discount access and employee assistance support.

Key Skills & Qualifications

• Have a good level of literacy and numeracy – Equivalent to achieving GCSE Maths and English Grade C (4) or above.
• Have relevant experience and an understanding of housing, or transferable skills and the aptitude to learn quickly that would enable you to learn on the job.
• Have good attention to detail, remain level-headed and have positive approach to your work.
• Have good customer service skills and the ability to communicate clearly and accurately with colleagues, members of the public and partner agencies, both in writing and verbally.
• Cooperate with others to achieve good outcomes as a team.
• Build and maintain effective and productive working relationships.

It is vital to read the job description and person specification for this role - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Closing Date: Sunday 4th January 2025 @ midnight

Interview Date: Wednesday 14th January 2025

No agencies please.