Hotel Operations Leader: Drive Guest Experience & Profit

Daish's Holidays Limited; Newquay; On-site; GBP 39,000; Full time

Job summary

A family-run holiday operator in Newquay is seeking a General Manager to oversee hotel operations, ensuring high standards of customer service, clean accommodation, and effective team management. The role involves managing budgets, compliance, and staff while promoting a positive guest experience. A competitive salary of up to £38,500 per annum is offered, along with various employee benefits and opportunities for growth within the company.

Benefits

Competitive salary up to £38,500

Quarterly bonus based on criteria

Extra paid day off for your birthday

Family holiday scheme for £95

Qualifications

• Previous experience within the leisure or tourism industry.
• A drive and passion for the holiday industry and customer service.
• Demonstrate an ability to manage and motivate a dedicated team to deliver our core values.
• Adaptability is key as the role has a wide range of responsibilities.
• Previous experience of managing and working within budgets.
• Maintenance and capital investment planning to improve the product.
• Ability to handle HR issues in line with company policy.
• You’ll be hands on with a ‘can do’ attitude as you’ll be expected to lead from the front.

Responsibilities

• Ensure delivery of core values: clean accommodation, good food, great entertainment, customer service.
• Full responsibility for the hotel's smooth operation and compliance.
• Close monitoring and controls on costs to hit P&L targets.
• Manage the staff team for smooth operation of the hotel.

Skills

Experience within the leisure or tourism industry

Passion for the holiday industry and customer service

Ability to manage and motivate a team

Adaptability to various responsibilities

Experience managing and working within budgets

Maintenance and capital investment planning

Handling HR issues

Hands-on leadership attitude

Job description

A family-run holiday operator in Newquay is seeking a General Manager to oversee hotel operations, ensuring high standards of customer service, clean accommodation, and effective team management. The role involves managing budgets, compliance, and staff while promoting a positive guest experience. A competitive salary of up to £38,500 per annum is offered, along with various employee benefits and opportunities for growth within the company.