Hospitality Team Member Hospitality Team Member · Ambleside

YHA’s group; Ambleside; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality provider in Ambleside seeks a Hospitality Team Member for a fixed term contract. The role includes providing exceptional customer service, assisting with guest check-ins, and performing housekeeping duties. Ideal candidates should have experience in customer-facing roles and demonstrate strong teamwork skills. Benefits include 10 free hostel nights yearly and various staff discounts. Join a friendly team and contribute to unforgettable guest experiences in a vibrant environment.

Benefits

10 nights free hostel stays per year

Staff discounts and cashback portal

Free YHA Membership

Employee Assistance Program access

Qualifications

• Experience working face to face with customers.
• Ability to work in a team and help achieve common goals.
• Flexibility to cover different shifts and manage time effectively.

Responsibilities

• Provide great customer service to guests.
• Work on reception and assist guests with check-ins and check-outs.
• Perform housekeeping duties to maintain a clean environment.
• Assist in food preparation and serve meals with hospitality.

Skills

Customer service experience

Teamwork skills

Excellent timekeeping

Ability to manage workloads

Knowledge of YHA

Demonstration of HEART values

Job description

Hospitality Team Member

YHA Ambleside

Fixed term, flexible contract

25 - 42.5 hours per week

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Ambleside are looking for a Hospitality Team Member to join their team!

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‐outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [e-mail].

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [e-mail].

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.