Hospice Front Desk Volunteer: Welcoming & Admin Support

Volunteer Centre Harlow; Colchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local community service organization in Colchester seeks a volunteer for the reception team to provide phone and reception services. Responsibilities include handling phone calls, overseeing courier deliveries, assisting patients, and managing cash transactions. No prior reception experience necessary as training will be provided. Ideal candidates should be able to remain calm in high-pressure situations, with basic email and computer skills required. The role offers flexible volunteering hours to accommodate availability.

Qualifications

• Experience of working on reception desirable but not essential as training will be given.
• Ability to email internally and general use of computer systems.
• Be able to remain calm in difficult situations.

Responsibilities

• Receive telephone calls through the main switchboard.
• Oversee the deliveries and collections of the couriers.
• Frank the site’s post and label parcels for post.
• Pre-book patient visits and ensure visitors sign in.
• Escort and direct patients and visitors to the ward area.
• Remind visitors to leave and ensure proper hygiene.
• Ensure visitors dispose of any used PPE appropriately.
• Accept cash for goods and record on appropriate paperwork.
• Accept cash donations and validate in the presence of the donor.
• Maintain confidentiality at all times.

Skills

Experience of working on reception

Ability to email internally

Ability to remain calm in difficult situations

Job description

A local community service organization in Colchester seeks a volunteer for the reception team to provide phone and reception services. Responsibilities include handling phone calls, overseeing courier deliveries, assisting patients, and managing cash transactions. No prior reception experience necessary as training will be provided. Ideal candidates should be able to remain calm in high-pressure situations, with basic email and computer skills required. The role offers flexible volunteering hours to accommodate availability.