Homeless Support Worker (6 month)

Premier Christian Communications Ltd; Scunthorpe; On-site; GBP 30,000; Full time

Job summary

A social support organization in Scunthorpe is looking for a Homeless Support Worker for a 6-month temporary role. This position requires delivering trauma-informed support to individuals facing homelessness, creating tailored support plans, and ensuring compliance with property standards. The ideal candidate should have experience working with vulnerable groups and the ability to manage complex tenancy situations. Benefits include generous holiday allowance and various perks to promote employee wellness.

Benefits

30 days paid holiday plus bank holidays

Free parking

Annual pay review

Mileage reimbursement

Life assurance policy

Enhanced maternity/paternity pay

Qualifications

• Experience supporting vulnerable groups like homeless individuals or ex-offenders.
• Knowledge of tenancy management, housing law, and anti-social behavior procedures.
• Proficient in CRM systems and effective case recording.

Responsibilities

• Deliver person-centred, trauma-informed support and manage tenancy agreements.
• Investigate and respond to anti-social behaviour incidents.
• Coordinate multi-agency support for clients to ensure integrated service delivery.

Skills

Experience supporting vulnerable groups

Skilled in person-centred support planning

Strong safeguarding knowledge

Understanding of tenancy management

Ability to investigate ASB

Effective communication skills

Job description

11 Jan, 2026# Homeless Support Worker (6 month)£29,524 yearly* CV-Library* Scunthorpe, UK### Job DescriptionJob Title: Homeless Support Worker (6 Month temporary role)This is a job for within Ongo, and will involve travel between locations around Scunthorpe and DoncasterSalary £29,524 pro rataJob SummaryHomeless Support Worker, provides a person-led, trauma-informed support to individuals experiencing homelessness. Develop tailored support plans, manage tenancies, respond to safeguarding and anti-social behaviour concerns, and coordinate multi-agency support. Promote financial inclusion, ensure property standards, and engage customers to shape and improve services.Benefits of working with Ongo include:30 days paid holiday (pro rata) plus bank holidays and your birthday offExceptional leave15 hours per year paid volunteeringAnnual pay reviewMileage reimbursement at 46p per mileFree parking (pass provided)“No sick days” voucher9.5% pension contribution (Aviva)3x salary life assurance policyEnhanced maternity/paternity paySimply Health package (including Pro-counselling for family members)Housing PerksAgile workingHome working equipment providedLocal gym discountsDiscounts at Costa and Starbucks (town centre)Car lease schemeMain Responsibilities Deliver person-centred, trauma-informed support by developing, reviewing, and monitoring individual support plans tailored to each customer’s needs, promoting independence, wellbeing, and positive outcomes.Manage tenancies and licence agreements through oversight of sign-ups, terminations, rent arrears, and breaches, ensuring customers understand their rights and responsibilities and receive appropriate guidance.Investigate and respond to anti-social behaviour (ASB) by addressing reports of harassment, cuckooing, and drug-related activity. Liaise with residents, gather evidence, assess risk, and work with police and partners to implement joint action plans. Prepare legal documentation when required.Lead safeguarding and risk management by identifying and responding to safeguarding concerns, making appropriate referrals, following protocols, and contributing to coordinated risk management planning.Coordinate multi-agency support by working collaboratively with external agencies to ensure holistic, joined-up support for customers, and actively participating in partnership meetings to support integrated service delivery.Manage referrals, allocations, and voids by assessing eligibility, allocating properties fairly, minimising void periods, and maintaining accurate records while liaising with applicants and stakeholders throughout the process.Promote financial inclusion and income maximisation by supporting customers with budgeting, benefits, charitable grants, and financial risk management to help sustain tenancies and reduce poverty.Ensure property standards and compliance through regular inspections of properties and communal areas, reporting and following up on repairs, environmental issues, and PAT testing. Maintain high standards and ensure health & safety compliance.Champion customer voice and engagement by facilitating house meetings, consultations, and feedback opportunities, responding to complaints professionally, and using customer insight to shape and improve services.Support service-related projects and performance monitoring by assisting in the delivery of service-related projects, supporting the Project Lead in achieving objectives, maintaining accurate records using internal CRM systems, and contributing to performance reporting, service development, and policy reviews. Skills, Competence, Experience RequiredExperience supporting vulnerable groups (e.g. homeless, ex-offenders)Skilled in person-centred, trauma-informed support planningStrong safeguarding knowledge and MDT coordinationUnderstanding of tenancy management, housing law, and ASB proceduresAbility to investigate ASB and prepare legal documentationConfident in multi-agency working and partnership collaborationKnowledge of welfare benefits, budgeting, and financial inclusionEffective communication, negotiation, and advocacy skillsProficient in CRM systems and accurate case recordingStrong IT, literacy, and numeracy skillsAwareness of property standards, health & safety, and complianceCustomer-focused with a commitment to inclusion and engagementCapable of managing complaints and using feedback constructivelyOrganised, self-motivated, and able to manage a varied caseloadExperience supporting service-related projects and project leadsSubject to annual enhanced DBS checkClosing date for applications Thursday 22 JanuaryInterviews to be held 3 February For more about Ongo, visit We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist