Home Ownership Specialists

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Postwick; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading housing organization is seeking two Home Ownership Specialists in Norwich. Successful candidates will manage home ownership processes and provide a high-quality, customer-focused service. Experience in housing or property management is essential. The roles offer a salary between £32,022 and £37,104 per annum and are hybrid with a fixed-term contract until January 2027 and a permanent position. Candidates should demonstrate strong customer service skills and a track record in leasehold management.

Qualifications

• Experience in housing or property management is essential.
• Strong track record in delivering high-quality service.
• Proficiency in handling leasehold management.

Responsibilities

• Manage home ownership processes for homeowners and leaseholders.
• Ensure a compliant, customer-focused service.
• Work closely with internal colleagues and external stakeholders.

Skills

Customer service

Communication skills

Adaptability

Strategic mindset

Education

GCSE Maths and English Grade C or equivalent

Tools

MS Office

Job description

Hybrid/Broadland Business Park, Norwich

Home Ownership Specialists

36 hours per week

Fixed term until 25th January 2027 and permanent

Customer service and communication skills

Housing or property management background

Location: Hybrid/Broadland Business Park, Norwich
Salary: £32,022 - £37,104 per annum
Hours: Full Time - 36 per week
Contract Type: 1x Fixed Term Contract until 25th January 2027 and 1x Permanent

Are you looking for a varied and customer-focused role in Social Housing? If so, we could have just the right opportunity for you!

Are you an experienced housing professional with a passion for delivering outstanding customer service? We're looking for two Home Ownership Specialists to join our friendly and dedicated team in Norwich.

As part of our Home Ownership Team, you'll play a vital role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll be responsible for managing a variety of home ownership processes, ensuring a smooth and efficient experience for Clarion customers.

Customer service is key in this role, and we'd love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You'll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.

We're especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership sector. In terms of experience, a housing or property management background is essential, along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages.

For the fixed-term role, candidates should have experience in leasehold management, including Section 20 consultation and relevant legislation, while the permanent role requires strong expertise in leasehold management and legislation.

If you're passionate about making a positive impact and thrive in a dynamic, customer-led environment, we'd love to hear from you.

As you can imagine, the full job description includes lots more detail, so please check it out before applying.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Monday 19th January 2026 at midnight.

Interviews will be held the w/c 26th January 2026.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.