Helpdesk Coordinator

OCS Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company in Glasgow is looking for a dedicated helpdesk professional. The role involves customer contact, coordinating engineering tasks, and managing requests through a CAFM system. Applicants should possess strong customer service skills, experience in facilities management, and proficiency in Microsoft Office. The company values inclusivity and offers career development opportunities, making it an ideal place for those looking to grow in their careers.

Qualifications

• Applicants must have the right to work in the UK.
• Helpdesk experience in Facilities Management preferred.
• Knowledge of CAFM systems, preferably Concept.

Responsibilities

• Serve as the point of contact for customer enquiries and requests.
• Coordinate work for engineers and manage the diary for the region.
• Update and close out jobs on the CAFM system.
• Raise purchase orders for reactive works.
• Support Project Managers in various project works.
• Maintain the database of quotations and compliance certificates.

Skills

Strong Customer service skills

Helpdesk experience in Facilities Management

Strong knowledge of Microsoft Office packages

Excellent organisation and planning skills

Knowledge of property-related issues

Exceptional telephone etiquettes

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Working Days: Monday to Friday - Rotational start time of 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00

Responsibilities

• To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
• Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
• Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
• Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
• Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
• Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

What are we looking for?

• Applicants must have the right to work in the UK
• Strong Customer service skills.
• Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge and understanding of property-related issues.
• Exceptional telephone etiquettes

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.