Healthcare Assistant

The Priory; Norwich; On-site; GBP 27,000; Full time

Job summary

A leading independent care provider in the UK is seeking a Healthcare Assistant for their Norwich facility. The role requires experience in patient support, offering both practical and emotional help under a compassionate team. Key responsibilities include monitoring patient wellbeing and assisting with personal care tasks. Candidates should possess strong interpersonal skills and a caring nature, with a healthcare qualification being desirable. The position offers full training, flexible benefits, and opportunities for career advancement.

Benefits

Free on-site parking

25 days annual leave plus bank holidays

Birthday Holiday

Contributory pension scheme

Reduced rates for gym membership

Access to development opportunities

Qualifications

• Right to work in the UK is required.
• Previous experience in a similar role is valued.

Responsibilities

• Support patients’ wellbeing and assist staff with care plans.
• Provide practical support for personal needs such as bathing and dressing.
• Observe and monitor patients’ wellbeing, referring issues to senior staff.
• Contribute to team approach in patient care.
• Assist in stock level maintenance and ward cleanliness.

Skills

Excellent interpersonal skills

Empathy

Patience

Ability to work independently

Competent verbal and written English

Education

Healthcare qualification (desirable)

Job description

Healthcare Assistant

The Priory Norwich Hospital is looking to recruit a Healthcare Assistant to join their team.

• Pay: £26,488.75 per annum
• Full time: (Week 1) Mon Tue Sat Sun (Week 2) Wed Thu Fri 8am - 8pm
• Full training Provided

Set in the Norfolk countryside a mile outside Attleborough, the Priory Hospital Norwich is a 24/7 mental health inpatient provision, caring for both males and females across wards of varying acuity.

Ideal candidates have previous experience in a similar role, but we value the right values and behaviours that make a difference.

What you'll be doing

As part of a compassionate team, you will support patients’ wellbeing, assisting staff with care plans and routine activities, ensuring dignity and treatment.

• Provide practical support and responsive care for intimate personal needs such as dressing, bathing and toileting, complying with procedures and relevant legislation.
• Observe and monitor patients’ wellbeing, promptly referring any unusual physical, mental or emotional events to senior staff and documenting appropriately.
• Deliver specific interventions as delegated by a Registered Nurse, including observation, engagement, escorting, de‑escalation and management of violence and aggression.
• Contribute to a team approach to patient care in collaboration with all multidisciplinary team members.
• Participate in regular ward meetings and other meetings as requested.
• Assist in stock level maintenance, including pharmaceutical products.
• Assist in ward cleanliness and tidiness, adhering to infection control policy and procedures.
• Develop and maintain professional relationships with patients, colleagues and visitors, responding promptly and courteously.
• Help promote and maintain an environment conducive to meeting the needs of patients, relatives and carers.
• Ensure service users receive a quality service that is value for money.
• Receive and convey information from telephone or personal enquiries in a courteous manner, greeting all visitors.

What you'll bring to the role

Resilience, natural empathy and a caring nature will help you support others through both highs and lows.

• Excellent interpersonal skills and a caring nature
• Empathy, understanding and patience
• Ability to work independently and as part of a team
• Understanding and following policies and procedures
• Ability to anticipate and respond to challenges
• Competent verbal and written English
• A healthcare qualification is desirable, but not essential

Right to work in the UK is required.

What we will give you in return

We support your success with regular career conversations, full training and pathways into leadership and qualified clinical positions.

Healthcare benefits

• Free on‑site parking
• 25 days annual leave plus bank holidays
• Birthday Holiday – extra day leave on your birthday
• Contributory pension scheme
• Flexible benefits including reduced rates and access to gym membership, IT technology (laptops, tablets, smartphones) and private healthcare
• Access to development opportunities
• Sponsorship of professional qualifications through our IPD panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Company Description

Priory Adult Care is the UK’s leading independent provider of specialist adult care services, offering community residential care and supported living for adults over 18 with autism, dementia, learning disabilities, mental health conditions, Prader‑Willi Syndrome and behaviours that challenge.

We also provide a range of residential and nursing care settings for older people with varying levels of need.

At Priory, you join a supportive and diverse team that makes a real difference to people’s lives. Full training and pathways into senior and leadership positions allow you to shape your career.

Disclosure

All roles are subject to a successful DBS, Access NI or Disclosure Scotland disclosure at an appropriate level; the cost will be covered by Priory.

We are an equal opportunities employer.

Recruitment agencies should not contact us regarding this vacancy. We will reach out directly if we require assistance.