Head of Lifestyle Proposition

Dubizzle Limited; London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A global luxury concierge service is seeking a Head of Lifestyle Proposition for the EMEA region. This strategic role involves leading a team to enhance luxury offerings for Ultra-High-Net-Worth clients, driving engagement and growth. Ideal candidates will have at least 3 years of experience in the luxury sector, with strong leadership and commercial skills. The position offers a competitive salary and hybrid working options.

Benefits

Competitive salary package

Hybrid working options

Paid time off

Paid Sabbaticals

Employee Discounts

Career opportunities

Qualifications

• Minimum of 3 years’ leadership experience in luxury sector.
• Proven track record in managing high-end services.
• Strong experience in commercial and partnership management.

Responsibilities

• Define and lead the Lifestyle Proposition strategy for EMEA.
• Develop a portfolio of lifestyle services tailored to UHNW clients.
• Drive innovation in lifestyle offerings and impactful campaigns.

Skills

Leadership in luxury sector

Commercial acumen

Effective communication

Team management

Education

3+ years of leadership experience in luxury services

Tools

CRM systems

Job description

Seeking a visionary leader shaping the future of luxury lifestyle experiences.

Overview:

Join us as the Head of Lifestyle Proposition for EMEA, where you will play a pivotal role in defining and enhancing our luxury lifestyle offerings across the region. As a leader in the lifestyle sector, you'll drive the strategy, development, and execution of our lifestyle proposition, ensuring that we continually exceed the expectations of our Ultra-High-Net-Worth clients.

We are looking for a dynamic and visionary Head of Lifestyle Proposition for the EMEA region. This pivotal role involves leading a talented team to develop and implement innovative lifestyle propositions that resonate with our target audience. You will enhance our brand's presence and engagement in the lifestyle sector, ensuring our offerings align with market trends and customer preferences. By developing compelling lifestyle propositions, you will attract and retain customers, driving business growth and brand loyalty.

Key Responsibilities

• Strategic Leadership: Define and lead the Lifestyle Proposition strategy for EMEA in alignment with Ten’s global objectives, ensuring bold, forward-looking approaches across Dining, Retail, Entertainment, and other lifestyle categories.
• Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets.
• Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
• Collaboration & Integration: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms.
• Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
• Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space.

Education & Experience

• Minimum of 3 years’ leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery.
• Proven track record in leading lifestyle propositions or high-end services, with strong operational and team management experience.
• Demonstrated success in managing cross-functional teams and driving organizational change within a global environment.
• Strong experience in commercial and partnership management, including developing and implementing policies and procedures that improve performance and results.
• Experience working in fast-paced, technology-driven environments with a passion for innovation.
• Fluency in English required; additional European languages (i.e German, French, Norwegian, Swedish) highly advantageous.
• Ability and willingness to travel frequently across the EMEA region.

Knowledge, Skills & Abilities

• Deep understanding of the lifestyle concierge, hospitality, and luxury industries, including key trends, challenges, and best practices.
• Strong knowledge of international markets and cultural sensitivities, particularly in Europe, the UK, and EMEA.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence high-profile clients, partners, and stakeholders.
• Strong commercial acumen with a proven ability to generate revenue through innovative service offerings.
• Analytical and data-driven approach to strategy and service improvement.
• Proficiency in CRM systems and management tools to enhance service delivery and member engagement.
• Ability to foster high-performance cultures, motivating and developing teams to achieve excellence.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary package.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays- possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who are We

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”