Head of Digital Operations

Hachette UK Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK publishing company is seeking a Digital Operations Manager to oversee a small team and ensure efficient digital system operations. Responsibilities include managing the operations database, resolving daily issues, and providing coding support. Ideal candidates will have advanced knowledge of Airtable, scripting experience in Python and JavaScript, and strong communication skills. This role offers a blend of in-office and remote working arrangements along with competitive benefits.

Benefits

28 annual leave days plus bank holidays

Private medical insurance

Dental insurance

Generous pension schemes

Wide-ranging training library

Cycle to Work scheme

Up to 70% off book purchases

Qualifications

• Proven experience managing digital operations.
• Advanced knowledge in Airtable with strong coding abilities.
• Experience in managing teams and resolving operational issues.

Responsibilities

• Manage operational tasks for digital systems.
• Oversee the operations database and design workflows.
• Resolve operational issues and provide coding support.
• Communicate project outcomes and manage team activities.

Skills

Advanced Airtable knowledge

Scripting abilities in Python

Scripting abilities in JavaScript

Proven experience with API integration

Exceptional attention to detail

Ability to prioritize multiple projects

Clear communication skills

Job description

Who we are and what we do

Bookouture is a dynamic digital publisher of bestselling commercial fiction. Our unique publishing model and transformative campaigns have created unrivalled international author brands. We connect stories, authors and readers globally, publishing books that reflect the diversity of the societies we live in. Our submissions are always open as we believe that everyone should have the opportunity to share their story.

Bookouture is a division of Hachette, one of the largest publishing groups in the UK, with 10 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

Our Digital Operations team plays a crucial role in the heart of Bookouture, where every day brings new challenges and opportunities to make a meaningful impact. From maintaining critical systems to spearheading strategic initiatives, our team is committed to driving operational excellence and delivering exceptional results.

What you'll be doing

You’ll be managing a team of two, handling the operational tasks that keep our digital systems running smoothly – managing content delivery, maintaining data quality, and resolving day-to‑day issues.

• Overseeing our operations database (Airtable), designing automations, interfaces and workflows
• Resolving operational issues as they arise either yourself or by delegation to the team
• Providing coding support and solutions
• Communicating project outcomes and progress
• Team management, review and development
• Strategic projects management
• Ensuring efficient and accurate content setup and delivery to retail partners

Who we are looking for

You have:

• Advanced Airtable knowledge (including automations, interfaces, workflows)
• Scripting abilities using various coding frameworks including Python and JavaScript
• Proven experience with API integration
• Exceptional attention to detail
• The ability to prioritise multiple projects and delegate effectively
• Clear communication skills across varied audiences

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff‑led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

The role will be based at our London office, with a blend of in‑office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio‑economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org.