Head of Customer Success — Build & Scale Enterprise CS

Corpay, Inc.; Swindon; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Head of Customer Success to establish a new team and function. Based in Swindon or London, you will ensure customer satisfaction while driving revenue growth. Candidates with a background in FinTech, strong analytical skills, and experience in building customer success initiatives are encouraged to apply. This role offers competitive benefits and the opportunity to shape the future of customer success in a high-growth setting.

Benefits

Competitive salary

25 days annual leave plus holidays

Pension scheme

Health and wellness programs

Car allowance

Career progression opportunities

Fun culture with contests and prizes

Qualifications

• Experience building a customer success function is a strong advantage.
• Knowledge of FinTech or Financial Services is beneficial.
• Proven ability to engage and grow enterprise accounts.

Responsibilities

• Build a new Customer Success team and function.
• Set performance metrics for best practices.
• Drive customer satisfaction and revenue growth.

Skills

Customer Success Experience

Strong analytical skills

Collaboration

Communication skills

Problem-solving skills

Education

Bachelor’s degree

Tools

ERP systems

SaaS

Card payments experience

Job description

A global technology company is seeking a Head of Customer Success to establish a new team and function. Based in Swindon or London, you will ensure customer satisfaction while driving revenue growth. Candidates with a background in FinTech, strong analytical skills, and experience in building customer success initiatives are encouraged to apply. This role offers competitive benefits and the opportunity to shape the future of customer success in a high-growth setting.