Guest Experience Lead: Onboard Sales & Services (Belfast)

Stena Line Limited; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading shipping company is seeking a Variable Onboard Sales and Services Assistant in Belfast. This dynamic role involves interacting with customers to deliver exceptional service across cabins, restaurants, and shops. Ideal candidates will have previous experience in hospitality or customer service, with a focus on teamwork and attention to detail. Applicants should be over 18 years old and possess a UK NI number. Join us for a fast-paced environment with great training opportunities and a variety of benefits, including travel concessions.

Benefits

Fantastic work-life balance

Concessionary travel on any route on the Irish Sea/North Sea

Company & life assurance scheme

Discounts on gym memberships

Wellbeing cash plan

Enhanced maternity and paternity pay

Cycle to work scheme

Employee Assistance Programme

Continuous training and development

Qualifications

• Experience working in hospitality, customer service, housekeeping or catering.
• Be willing to work away from home for up to two weeks at a time.
• Over 18 years old with a UK NI number and UK bank account.

Responsibilities

• Ensure cabins are cleaned thoroughly and in excellent condition prior to guests’ arrival.
• Deliver prompt and friendly service in restaurants.
• Work tills and handle customer requests in shops.
• Uphold corporate policies, ensuring safety and quality standards.

Skills

Hospitality experience

Customer service skills

Attention to detail

Job description

A leading shipping company is seeking a Variable Onboard Sales and Services Assistant in Belfast. This dynamic role involves interacting with customers to deliver exceptional service across cabins, restaurants, and shops. Ideal candidates will have previous experience in hospitality or customer service, with a focus on teamwork and attention to detail. Applicants should be over 18 years old and possess a UK NI number. Join us for a fast-paced environment with great training opportunities and a variety of benefits, including travel concessions.