Guest Experience Associate - Hospitality & Growth

Kew Green Group; Eight Ash Green; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company is seeking Guest Service Assistants to enhance the guest experience at their hotel in Eight Ash Green. You will provide excellent service across all guest-facing areas, from reception to food and beverage, and build genuine relationships with guests. While previous experience is an advantage, the focus is on a friendly personality and passion for hospitality. The role offers career development opportunities and various employee benefits including discounts on hotel stays.

Benefits

Career development through funded apprenticeships

Discounts on hotel stays and major retailers

Free use of gyms and leisure facilities

24/7 access to wellbeing support

Qualifications

• Previous experience in a reception role would be an advantage.
• Genuine passion for people and hospitality.
• Comfortable using technology.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, and conference set-ups.
• Maintain cleanliness and presentation across all guest areas.

Skills

Strong communication skills

Proactive approach

Friendly personality

Tools

MS Office

Job description

A leading hotel management company is seeking Guest Service Assistants to enhance the guest experience at their hotel in Eight Ash Green. You will provide excellent service across all guest-facing areas, from reception to food and beverage, and build genuine relationships with guests. While previous experience is an advantage, the focus is on a friendly personality and passion for hospitality. The role offers career development opportunities and various employee benefits including discounts on hotel stays.