Global Enterprise Customer Success Leader

OutSystems Inc.; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading low-code platform provider is seeking a Customer Success Manager in Greater London to help customers maximize the value of its products. The role requires 5+ years in customer-facing positions within a SaaS environment, emphasizing relationship management and technical account success. You will collaborate with customers to develop success plans, educate them on product features, and work with internal teams to ensure customer satisfaction. This position promises a dynamic work environment and the opportunity to drive real impact.

Benefits

Career growth opportunities

Inclusive company culture

Cutting-edge technology

Global team environment

Qualifications

• 5+ years of experience in a customer facing role.
• Experience with large enterprise customers in a SaaS environment.
• Proven ability to manage technical accounts and drive outcomes.

Responsibilities

• Manage a list of strategic customers and ensure they realize full value.
• Educate customers on product features to drive business growth.
• Work closely with teams to identify and nurture customer renewal opportunities.

Skills

Customer Facing Skills

Technical Account Management

Relationship Building

Project Management

Analytical Skills

Education

Bachelor’s Degree or equivalent

Job description

A leading low-code platform provider is seeking a Customer Success Manager in Greater London to help customers maximize the value of its products. The role requires 5+ years in customer-facing positions within a SaaS environment, emphasizing relationship management and technical account success. You will collaborate with customers to develop success plans, educate them on product features, and work with internal teams to ensure customer satisfaction. This position promises a dynamic work environment and the opportunity to drive real impact.