General Manager

Scotsman; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality operator in the United Kingdom is seeking an experienced General Manager to oversee operations at one of their premier venues. The role involves ensuring high standards of customer service, managing financial performance, and leading a motivated team. Applicants should possess proven experience in hospitality management, excellent leadership and communication skills, and a passion for exceptional service. Competitive benefits include discounts, flexible working, and career development opportunities.

Benefits

Wagestream - Stream earned pay

30% off food and cinema tickets

Hotel and apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development programme

Quarterly Bonus Payment

Refer a Friend Scheme

Cycle to Work Scheme

Qualifications

• Proven experience as a General Manager in the hospitality or similar sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Demonstrated financial management and budget control abilities.

Responsibilities

• Oversee all venue operations for efficient service delivery.
• Lead and develop a professional team.
• Ensure compliance with health and safety regulations.
• Manage financial performance and budget control.
• Implement strategies to maximize sales and profitability.

Skills

Leadership skills

Communication skills

Financial acumen

Customer service orientation

Problem-solving skills

Job description

About Us:

The Scotsman Group is Scotland's leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.

Role Overview:

We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.

Key Responsibilities:

• Oversee all aspects of the venue’s operations, ensuring seamless and efficient service delivery.
• Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
• Ensure compliance with all health, safety, and licencing regulations.
• Monitor and manage financial performance, including budget control, revenue generation, and cost management.
• Develop and implement strategies to maximise sales and profitability.
• Maintain high standards of customer service, ensuring a memorable experience for every guest.
• Drive marketing and promotional activities to attract new customers and retain regular clientele.

Requirements:

• Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
• Strong leadership and team management skills, with a focus on employee development.
• Excellent communication and interpersonal skills.
• Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
• A passion for delivering exceptional customer service.
• A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
• Knowledge of health and safety regulations, licencing laws, and other relevant legislation.

What We Offer:

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Quarterly Bonus Payment
• Refer a Friend Scheme
• Cycle to Work Scheme

Next Steps:

If you are passionate about hospitality and have the experience and drive to lead one of our fantastic venues, we’d love to hear from you. Apply now and one of our friendly team will be in touch.