Front Office Supervisor - Boutique Hotel Guest Services

Focus Hotels Management Limited; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking a Front Office Supervisor to play a key role in delivering exceptional guest experiences. This position involves overseeing front office operations, managing team performance, and ensuring smooth check-in and check-out procedures. Ideal candidates will have prior supervisory experience in a front office setting, strong customer service skills, and a proactive approach to guest management. Competitive salary and career development opportunities offered.

Benefits

Competitive salary

Training and development programme

Clear career progression

Employee-centric culture

Recognition for outstanding performance

Qualifications

• Previous Front Office experience, preferably in a supervisor role.
• Pro-active in upselling and anticipating customer needs.
• Excellent customer service skills and good organizational skills.

Responsibilities

• Assist the Front Office Manager across all aspects of the department.
• Ensure warm, efficient welcome for all guests.
• Monitor room availability and rates.

Skills

Customer service skills

Leadership skills

Organisational skills

IT skills

Job description

A prestigious boutique hotel in Belfast is seeking a Front Office Supervisor to play a key role in delivering exceptional guest experiences. This position involves overseeing front office operations, managing team performance, and ensuring smooth check-in and check-out procedures. Ideal candidates will have prior supervisory experience in a front office setting, strong customer service skills, and a proactive approach to guest management. Competitive salary and career development opportunities offered.