Front Office Manager

Focus Hotels Management Limited; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking a dynamic Front Office Manager to oversee guest services, ensuring an exceptional experience. The ideal candidate will have extensive customer service experience, excellent organizational skills, and a passion for hospitality. This role offers competitive salary, career progression, and a supportive culture that values innovation and employee growth. Join us to help launch Belfast’s newest boutique hotel and elevate your career.

Benefits

Competitive salary

Training and development programmes

Clear career progression pathways

Employee-centric culture

Work-life balance initiatives

Qualifications

• Strong attention to detail in managing guest experiences.
• Proficient in handling front office systems and cash management.

Responsibilities

• Manage guest registration and concierge services.
• Train team on smooth check in and check out procedures.
• Ensure all guest accounts are complete and accurate.

Skills

Customer service experience

Excellent organisational and administrative skills

IT proficiency

Communication skills

Ability to identify potential business leads

Job description

This is your opportunity to play a pivotal role in one of Belfast’s most anticipated boutique hotel openings.

Who are we

Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.

Role Responsibilities

You will manage all aspects of the Front Office department, including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations. You will ensure the guest experience is unique and brings The Bedford Hotel brand to life. At Focus Hotels Management we look for people who are energetic and approachable with a sense of fun, always curious to discover more and share thoughtful suggestions with our guests.

• To provide a warm welcome to all guests, welcoming new and returning guests appropriately.
• To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximise hotel sales.
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all time, resulting in positive PR both internally and externally.
• Be aware of your responsibility for the security of guest and hotel property.
• Ensure that the team performs all guest accounting functions and cash handling according to The Bedford Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
• To have a full understanding, and able to operate and train all Front Office systems.
• Ensure smooth and helpful check in and check out procedures are implemented and trained consistently to all team members.
• Monitor success from guest feedback and company targets.
• Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.
• Work closely with the Reservation team to ensure maximum occupancy, rate and upsells, participating in Revenue and Sales meetings.
• Train team members on emergency/crisis situations, develop and maintain relationships with local fire, police, and emergency personnel.
• Co-ordinate constructively with finance, sales, reservations and night teams so that policy, procedure and requirements are all adhered to.
• Drafting of rosters using our online portal so that staffing levels are in line with business needs and budget, adjusting accordingly in line with business levels.

Key Requirements

• Customer service experience,
• Excellent organisational and administrative skills with attention to detail,
• IT proficiency,
• Communication skills,
• Ability to identify potential business leads.

What We Offer

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programmes.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special: Join the opening team of Belfast’s newest boutique hotel.

Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow your career: Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?

Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.